Accounts Receivable Specialist (Starlink Enterprise)

ACCOUNTS RECEIVABLE SPECIALIST (STARLINK ENTERPRISE)

Starlink, our revolutionary satellite constellation, is delivering low-latency broadband internet around the world. The Starlink Enterprise Account Management team serves as the point of contact for Starlink’s growing base of enterprise customers from contract signature, through successful activation, ensuring all contract terms are fulfilled. This is an individual contributor role that will manage large, complex enterprise agreements. Our ideal candidate is a self-starter that has a passion for making customers deliriously happy, blazing new trails for Starlink enterprise customers, and realizing/growing revenue.

RESPONSIBILITIES:

• Organize and maintain customer contracts, documentation, and schedules
• Maintain tracking of performance obligations per the customer contracts
• Prepare accurate invoices with supporting documentation based on contract requirements, corporate practices, and government regulations
• Maintain billing schedules to ensure timely contract invoicing
• Handle correspondence between DFAS / DCMA/ DCAA for invoicing issues
• Responsible for collections, aging, and ad hoc status reports
• Assist in process improvement and EDI/ SFTP implementation into internal platforms
• Act as Accounts Receivable and Invoice Specialist point of contact for a robust portfolio of assigned government & enterprise customers and own the interface from contract signature onwards with emphasis on:
  • Delivering impeccable customer service, including efficient acknowledgement and resolution of issues
  • Building relationships to identify requirements and manage expectations
  • Collecting, communicating, and championing customer feedback internally to influence and steer programmatic and technical development required to maintain and grow enterprise business
  • Retaining and growing the value of accounts
• Identify and successfully communicate readiness levels, requirements, schedules, and risks to realize forecasted revenue on or ahead of schedule
• Identify, design, and lead implementation of system enhancements and automations to improve the internal and external system interfaces

BASIC QUALIFICATIONS:

• Bachelor’s degree and 2+ years of experience in accounts receivable, finance or invoicing; OR high school equivalency certificate and 6+ year of professional experience in accounts receivable, finance or invoicing in lieu of a degree

PREFERRED SKILLS AND EXPERIENCE:

• Bachelor's degree in finance or business related field
• Experience submitting electronic invoices using Wide Area Workflow (WAWF), Invoice Processing Platform (IPP), Tungsten-Network, and other methods as required by the contract
• Significant knowledge or experience in Government Contracts and Customer Relationship Management platforms
• Experience managing multiple complex projects and delivering under tight deadlines and resource constraints
• Experience building long-term and successful customer relationships demonstrating empathy, active listening, and resiliency skills
• Technical knowledge of Starlink or telecommunications in at least one key area: satellites, ground network, user terminals, or related technology
• Ability to synthesize multiple unique requirements and suggest smart solutions
• Track record of demonstrating sound business judgement, evaluating alternatives, and making recommendations that were adopted and ultimately successful
• Excellent written and verbal communication skills, including ability to craft and present professional solutions to leadership within the Account Management teams
• Ability to manage execution of significant or complex contracts including initial intake, schedules, invoicing and accounts receivable actions

ADDITIONAL REQUIRMENTS:

• Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts
• Availability and willingness to travel as needed to customer sites and meetings

COMPENSATION AND BENEFITS:

Pay Range:

Accounts Receivable Specialist: $75,000.00 - $95,000.00/per year

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation & will be eligible for 10 or more paid holidays per year. Exempt employees are eligible for 5 days of sick leave per year.