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Department overview
The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision.
Job overview and responsibilities
We are currently seeking dynamic and highly motivated individuals to join our frontline team.
As a Customer Service Representative, you will perform a variety of airport operation duties according to US government, local government, and company regulations safely and securely at the Hong Kong International Airport including but not limited to:
- Assisting customers with schedules
- Making reservations during irregular operations
- Assisting customers at the airport lobby for check-in or the use of a self-check-in kiosk
- Assisting customers at gate boarding process and monitoring hand-carry per FAA mandate
- Assisting customers with baggage at the lobby counter & handle delayed baggage issues
- Assisting arrival customers with a special service request or connection flight
- Perform aircraft weight & balance calculations, crew, dispatching, passenger/ ramp planning & related station operations control
Working Schedule: The candidate should be able to work at least 4/8 hours per day, 5 days per week, on a rotating shift including Saturday, Sunday, and Public holidays. Work shifts will be subject to operational needs.
This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.
Unless subject to a collective bargaining agreement in the country to which an employee is being transferred; the employee retains their original date of employment and company seniority in the new country. Upon transfer, the employee is removed from payroll and benefits in former country and appropriately placed in the salary range and payroll / benefits systems of the new country.
Human Resources will assist with the terms and conditions of employment in light of labor agreements, collective agreements, country work rules and labor laws. In the new country, the employee is reinstated using the same employee id, date of employment and company seniority dates.