Description - External
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Airport Operations
The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision.
This position is located at TPE airport.
Job overview and responsibilities
The Customer Service Representative (CSR) is responsible for assisting passengers with flight reservations, ticketing and check-in, boarding, customer service and complaint resolution, as well as receiving aircraft. Assignments may consist of, but are not limited to, work in areas such as the ticket counter, gate, baggage services, international departures and arrivals, lounge, familiar with flight operations and ramp operations, widebody aircraft handling & servicing basic knowledge, flight planning, NOTAM review, Weight & Balance basic knowledge, other duties assigned by leaders.
- Communicate with passengers
- Generate passenger reservations and boarding passes
- Resolving disservice situations (e.g., determine alternate flight options for delayed, cancelled, or missed flights, change/rebook a reservation)
- Read passenger identification documents, baggage tags, cargo labels, and flight status information
- Operate a computer to enter and retrieve data
- Lift baggage and boxes/packages weighing up to 70lbs
- Open/close aircraft door before flight departure and upon flight arrival
- Stand for up to 4 hours during a shift
- Walk continuously throughout the airport
- Sit continuously when providing customer service
- Operate the passenger loading jet-way bridge
- Read the weight of baggage from a scale and assess the baggage fee if required
- Perform simple calculations
- Ensure compliance with United Airlines and Federal Aviation Administration (FAA) regulations and policies
- Flight operations including ramp services safety audit
- Other duties as assigned
This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.