Customer Support Planner
GE Aerospace •
Position Type: Permanent
Job Description:
Job Description SummaryIn this role, You will coordinate resources and tooling in order to satisfy Customer repair wokrscope performed by On Wing Support technicians, either on base or at remote locations around the world. Applicants will be familiar with quick-turn aircraft engine maintenance, repair and field services. You will communicate with internal team and customers to ensure seamless service and workscope execution. Job Description
Essential Responsibilities:
You will lead job quotation, resource and tooling allocation, team launch and job execution through to final invoicing.
In addition, you will
- Be accountable to site leader for all deliverables
- Coordinate and provide support for the team in all Technical, Logistical, Environmental, Health & Safety (EH&S) and Quality requirements
- Ensure daily planning sessions are held and objectives met by the team
- Ensure customer objectives are met through job planning and execution (customer ownership to be determined by the site leader)
- Provide internal and external customer support
- Provide IFS transaction support
- Be accountable to the site leader for EH&S for the OWS Seoul Business
- Support EH&S training / accident reporting
- Coordinate technician training needs
- Assist with making material demands, receipting of material and issuing to ensure a consistent supply of parts to the OWS Seoul business
- Act as focal point for the application of airport passes and Visa country access and collaborate with the office manager to ensure their completion
- Deputise for the Materials / Logistics coordinator as required
Qualification / Requirements:
- Proven manpower and project management skills
- Good team player with flexible approach and possess effective interpersonal and communication skills (written & oral)
Desired Characteristics:
- Good communication skills, verbal and writing in English.
- Demonstrated quality, compliance and customer satisfaction skills
- Good IT software proficiency (MS office, SAP etc.)
- Problem solver with a pro-active and persistent attitude, hands-on “can do” mentality.
- Highly motivated, pro-active, self-driven and flexible, Analytical thinking, Good prioritizing skills
- Humble: respectful, receptive, agile, eager to learn.
- Transparent: shares critical information, speaks with candor, contributes constructively.
- Focused: quick learner, strategically prioritizes work, committed.
- Leadership ability: strong communicator, decision-maker, collaborative.
- Problem solver: analytical-minded, challenges existing processes, critical thinker.
Additional Information
Relocation Assistance Provided: No
Job Ident #:
R3749491
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