Functional Specialist

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Job Description:

Airbus Helicopters is looking for a Functional Specialist to join our Customer Support and Services Team based in Grand Prairie, TX.

This role supports the Customer Support Team in North America providing a high level of technical support for SAP applications, improvements and maintenance.  This role also provides support for new systems and processes that require a combination of business and technical skills to solve business challenges with the use of technology.

Meet the team:

The Procurement team&39;s mission is in charge of a (Customer/Airbus Customer Center) portfolio and is Airbus representative for any concerns regarding Spares, Repair, Parts By Hour/ Performance Based Services (PBH/PBS), Blades, AOG and Warranty administration flow. Guarantee the global logistics performance to the customers/customer centers for Spares, Repair, Parts By Hour/ Performance Based Services (PBH/PBS), Blades, AOG and Warranty needs while securing Airbus Material & Logistics financial performance.  Manage and coordinate all actions for customer satisfaction. Ensure the sustainability of Material and Logistics Franchising deployment. Reinforce partnership between central Material and Logistics Service Center, local Customer Center and Regional Hub.

Your working environment:

A suburb just outside the Dallas-Fort Worth metropolitan area is home to Airbus Helicopters U.S. regional headquarters, where we have more than 1,000 employees. Check out one of the seven professional sports teams that also call Dallas home - you may even see a special, custom Airbus helicopter dedicated to the Dallas Cowboys flying during home games.

How we care for you:

• Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”)
• Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program.
• Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages.
• Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000&43; e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.

At Airbus, we support you to work, connect and collaborate more easily and accessibly. Wherever possible, we support flexible working arrangements to stimulate innovative thinking.

Your challenges:

1.    SAP Support, Development and Improvement: 40

• Provide support to Customer Support Representatives (CSR) for SAP system functionalities, navigation, and troubleshooting
• Own SAP customer database maintenance and data integrity, troubleshooting with other departments as the need arises.
• Apply business process knowledge and SAP experience to successfully resolve and implement changes to the SAP Production environment
• Provide improvements, assistance, and participation with the technology; the design, development, reporting, and implementation of new functionality in SAP
• Use proper methodologies, processes and tools for testing of functionality. Provide system integration assistance.
• Collaborate with internal groups to ensure SAP functionality and reporting needs are being met
• Prepare specifications to initiate changes in SAP
• Work with all subsidiaries as needed regarding SAP cross dock, order issues and/or open concerns

2.    Process and Compliance: 30

• Methodically review, update and create process documentation including SOPs (Standard Operating Procedures) and user guides, ensuring accuracy and relevance
• Work with the Quality Group to ensure Customer Support remains ISO compliant regarding procedural document requirements
• Responsible for accurate digital filing of Work Instructions and Procedural Documentation
• Monitor and maintain CDIT AH regulations.

3.    Training and Systems Support: 30

• Collaborate with team trainer to identify gaps in knowledge and skills related to SAP
• Contribute insights and expertise to develop training materials focused on SAP functionality
• Conduct training sessions/workshops to impart knowledge on system updates, new feature, and standard methodologies
• Work special projects as assigned by management
• Complete training required by management in order to improve skill development and personal growth
• Provide back up support for AirbusWorld, and the Business Systems Manager&39;s duties when applicable

Your boarding pass:

Required

•      5 years of associated work experience

• 3 years of SAP experience (Possesses Subject Matter Expert (SME) experience in one or more functional area/module, specifically in the area of and Sales and Distribution (SD) , Material Management (MM) or Production Planning (PP))

Preferred:

•      3 years of proven experience in Aerospace industry or related field

Licensure/Certifications:

Required:

• N/A

Preferred:

• Six Sigma Green or Black Belt certification
• PDCA trained
• SAP SD/MM or PP certifications
• Advanced SAP Training

Not a 100 match? No worries! Airbus supports your personal growth with customized development solutions.

Take your career to a new level and apply online now!

A full job description will be provided to candidates whom progress to interview stage or any candidate upon request.

Equal Opportunity:

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status

As a leader in our field, Airbus Helicopters, Inc. provides relocation assistance for qualified positions and a comprehensive compensation and benefits package.   

As a matter of policy, Airbus Helicopters, Inc. does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered.

Airbus Helicopters, Inc. does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice.

NOTE:  Airbus Helicopters, Inc. reserves the right to revise or change job duties and responsibilities as the need arises.  This position description does not constitute a written or implied contract of employment.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Employment Type:

Experience Level:

Remote Type:

Job Family:

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Job Posting End Date: 02.29.2024

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Airbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. Airbus reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom&64;airbus.com.