Program Administrator

Business Profile:

PCC Aerostructures manufactures world-class assemblies and components for the global aerospace market. PCC Aerostructures is a vertically integrated Tier II supplier of build-to-print metallic and composite parts, kits, and assemblies to the global aerospace industry. Our unique size, reach, experience, culture, and capability enable management of large complex packages; mitigation of natural disaster and capacity risk through multi-site approvals, tooling, and capability; higher efficiencies and productivity; consistent quality and delivery excellence; and significant and ongoing investments. PCC aerostructures and engineered product applications include all wing/fuselage structural parts; engine lock-plates/bracketry; complete passenger/exit doors; major flap support and actuation structures; spars, skins, and bulkheads; swaged control rods, cables, and actuation and flight control assemblies; and complex latches, quick release BALL-LOK® pins, and specialized fasteners.

Location Profile:

Located in Woodinville Washington, University Swaging is a leading supplier of structural and kinematic control rod assemblies, flight control mechanisms, and swaged cable assemblies to the global aerospace industry. Founded in 1947 University Swaging was acquired by Precision Castparts in 2011, and became part of the Airframe Segment.

The Program Administrator provides sustaining support to those customers assigned to his/her Program Managers. Sustaining support is defined as the day-to-day activity necessary to ensure all issues related to on-going product manufacture and customer service are addressed in a timely and professional manner. Acts as the primary information collection point for all requests from customers under his/her management. Provides information to customers and the Program Manager as gathered from sources within the organization.

Primary Duties & Responsibilities:

• Timely and accurately process sales orders.
• Works with Operations to resolve manufacturing issues which require customer involvement.
• Ensure customer PO information accuracy prior to Sales Order entry
• Assures Operations has provided out-of-shop dates to all customer requirements and coordinates and resolves exceptions.
• Supports the Program Managers as needed.

• Conducts all business transactions in accordance with the established guidelines of Primus business procedures and ethics.

• Responds to customer requests
  • • Monthly Open Order Reports and/or WIP (Work-In-Process) Status
    • Coordinates customer changes with operations – pull-in or push-outs
      • Ascertain feasibility and impact
      • Coordinate with relevant departments
    • Provides shipping information
    • Serves as liaison between sales, manufacturing staff, and customer; communication with customer on activities in these areas is essential to the delivery of customer service

Required Skills:

• 3-5 years’ experience in manufacturing; aerospace experience
• Must possess strong sales order administrator skills for difficult or sensitive customer situations and response promptly.
• Must demonstrate aptitude for creative problem resolution; conflict resolution, negotiating, persuading and speaking with others as well as responding appropriately to all levels of the organization.
• Must be highly organized self-starter and have the ability to prioritize multiple projects
• Proficient knowledge of MS Excel (i.e. intermediate knowledge and use of excel formula), MS Outlook, MS TEAMS, MS Word
• Must possess high-level of attention to details and accuracy.
• Experienced with ERP systems. Familiar with Syteline a plus
• Customer service experience a plus
• Ability to maintain a positive attitude in all environments
• Team member mentality – ability to work with others