Senior Telecom Specialist

Flexible Work Agreement Type

Posting End Date2024-03-04

Job GradeATP-6

Pay Range$78,942 - $98,677

Job SummaryWe’re experts in navigating Canada’s skies. Keeping 18 million square kilometers of Canadian airspace safe is more than a job, it’s a calling. No matter our role, everything we do helps keep our skies safe. In keeping with our culture of safety first, the Senior Telecom Specialist is responsible for the life-cycle management (the procurement and administration) of administrative and operational telecommunications network facilities to provide a safe, efficient, and cost-effective air navigation services by ensuring continuous, uninterrupted service to NAV CANADA’s customers.
The Senior Telecom Specialist assists in developing specifications and network design as well as coordinates the implementation of dedicated operational business voice and data telecommunications services. They also participate in National Telecom Team decisions involving major initiatives, national studies, supplier performance reviews, and operating and capital budget submissions.

Job Description

What NAV CANADA offers you:

• Challenging, team-oriented work environment
• Competitive compensation and flexible benefits
• Defined benefit pension plan
• Opportunities for growth and development
• Flexible work arrangements
• Diverse and inclusive workforce

Key Accountabilities:

• Provides telecommunications expertise and consulting services for new and existing telecommunications services and systems.
• Acts as a broker for telecommunications services.
• Provides recommendations for telecommunications services.
• Evaluates contractor/supplier proposals and tenders.
• Prepares and issues contracts for the procurement of telecommunications services and equipment.
• Manages the consulting, design, acquisition, implementation, and maintenance of new or modified telecommunications needs.
• Coordinates installation of complex voice/data/cellular telecommunications equipment and services.
• Maintains a national order tracking system and telecommunications inventory systems.

Job Requirements

Education:

• Successful completion of post-secondary school or an acceptable combination of education, training and/or experience.

Experience:

• Experience in the identification, procurement, and installation of telecommunications equipment/services and network configurations.
• Experience working with users in the provision of advice and guidance on the costs, features, and characteristics of provisioning telecommunications services.
• Experience in using online billing systems to generate monthly invoices.
• Experience in coding process for invoice accounts payable.
• Experience in analysis of telecom invoices and in recommending change in costing plans.

Knowledge:

• Knowledge of applicable legislation (Telecommunications Act) and regulations (CRTC) is an asset.
• Knowledge of telecommunications contractual procedures.
• Knowledge of different carriers’ electronic quoting and ordering systems.
• Knowledge of telecommunications suppliers.
• Knowledge of the telecommunications industry technical terms and acronyms.
• Knowledge of telecommunications technologies, theories, and principles.

Abilities:

• Ability to research services and to negotiate with suppliers’ product offerings.
• Ability to work with a variety of Telecommunication Providers in the ordering, delivering, and support of telecom services.
• Ability to maintain on a continuous basis the Telecom Service Order & Billing Databases and Telecom Email Mailbox.
• Ability to use Corporate Tools and Systems including WorkDay, iPlan, ServiceNow Microsoft O365 applications, and SharePoint.
• Ability to read Telecom contracts to identify expected expenditures and validate actual billing.
• Ability to analyze situations and reports as well as make recommendations.
• Ability to plan, set priorities, and organize work to meet objectives and deadlines.
• Ability to communicate orally as well as write in a clear and concise manner.

Personal Suitability:

• Effective in establishing and maintaining appropriate interpersonal relationships.
• Ability to work with others in a team environment.
• Demonstrates initiative, thoroughness, reliability, and tact.
• Customer service oriented.
• Demonstrates a cooperative and collaborative communication style (written and verbal).

Working Conditions:

• Hybrid: This position is based at Ottawa Logistics Centre but is eligible for a flexible work arrangement.

NAV CANADA is committed to building a skilled, diverse workforce reflective of Canadian society. If you do not believe that you match every job requirement listed on this job posting, we still encourage you to apply. NAV CANADA encourages a culture of learning and growth, and recognizes that although some technical skills are mandatory, many others can be taught.

Our Company strives to create an inclusive and barrier-free selection process and work environment. If you require accommodations during this competition process, please ensure that you inform the interview coordinator or hiring manager of any accommodation measures you may require. NAV CANADA will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required.

The successful candidate must meet the security requirement of the position and be legally able to work in Canada.

At NAV CANADA, safety is our priority. We require pre-employment drug screening for all candidates offered positions designated as safety sensitive in accordance with NAV CANADA’s Drug and Alcohol policy.

We thank all applicants for their interest; only those selected for an interview will be contacted.