Sr Specialist, Internal Communications

The Internal Communications, Sr. Specialist is an internal champion of the Spirit brand. This position is responsible for the planning and execution of various communication strategies to inform and engage Spirit Family Members across all functions and throughout the network.  

Channel management includes email, video, newsletters, hybrid meetings/events, Spirit’s intranet site through SharePoint, content management. Strong writing and project management skills are required as well as technical skills in Microsoft Office (SharePoint, Teams Live Events, PowerPoint, Excel, etc.). The ideal candidate should have a passion for graphic design and create content in programs like Canva and Adobe Creative Suite, while working well with Email CMS systems such as Contact Monkey. 

This role requires someone who is eager to think creatively, learn quickly, juggle multiple projects simultaneously, be willing and able to travel when needed, and has a high sense of personal responsibility. 

• Develop high-quality and high-impact communication strategies that enhance the culture and brand, engage, and inform our Spirit Team Members across all functions and throughout the network.  
• Use metrics from communication performance (i.e. email open and engagement data) to continually evolve our tactics and best practices to ensure Team Members are aware of corporate news, operational performance, vision, values, and updates. Should also use feedback from stakeholders to ensure messages are delivered via the right channel to the appropriate audience (i.e. email, video, large meetings/events, intranet (Spirit LiNK) and occasional station visits). 
• Develop and maintain close relationships with all segments of the company, serving as a primary communications resource and connection point as their liaison to the Communications team. Collaboration with partners is key to support the unique business needs across our airline. 
• Listen and communicate effectively to create seamless collaboration and seek to fully understand needs (not just wants) of stakeholders. Use influencing skills to develop and discuss potential solutions, even before the stakeholder realizes they are required. 

• Produce weekly company-wide newsletter (On The Fly) to aggregate top pieces of “news you can use” for all Team Members and Service Providers.  
• Create executive presentations and evergreen visual content (such as fliers and digital assets for FourWinds tv screens). 
• Manage and report out on metrics/effectiveness of our internal communications efforts, using content management systems, such as Contact Monkey.  
• Manage multiple projects simultaneously with flexibility to jump from project to project as needed, being comfortable with ambiguity in a fast-paced environment. 
• Ensure messages capture our brand voice, are appropriately aligned, and effectively implemented in accordance with brand guidelines. 
• Participate in the Communications On-Call Duty rotation to help handle after-hours communications needs as part of supporting a 24/7/365 operation.  

• Bachelor’s degree in Communication, Journalism, Public Relations and/or related field and experience.
• 4-6 years’ experience in Communication, Journalism, Public Relations and/or related field
• Proficient in Microsoft Office Suite (including Teams Live Events)
• Proficient in Content Management Systems (like Contact Monkey)

• Established skillset in Adobe Creative Suite

• Videography, photography, and graphic design skills

• Ability to incorporate feedback and take and give direction 

• Attention to detail with an emphasis on accuracy, quality, and a critical eye for design aesthetics

• Excellent writing, editing and proofreading skills

• Build Relationships, Inspire Others, Think Critically, Communicate Clearly, Create Accountability
• Self-starter with ability to work independently, balanced with partnership skills to work cross-functionally with Communications Team members and stakeholders across the airline 
• Guest service focus (internal & external) 
• Creative problem-solving skills 
• Demonstrated ability to organize and handle multiple priorities and projects simultaneously in a deadline-driven environment 
• Must be self-motivated and have a demonstrated ability to produce quality results 
• High sense of professionalism and ability to work closely with senior leadership  
• Within the scope of the job, requires critical thinking skills, decisive judgment and the ability to work with minimal supervision 
•  Experience with event planning, coordination and organization (preferred) 
• Domestic & International travel up to 10 of time
• Exerts up to 20 lbs. of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Involves sitting most of the time but may involve walking or standing for brief periods of time.
• Hybrid 3+ days per week in-office; primary work location in Dania Beach, FL.

We offer a competitive salary and comprehensive benefits to our team members including medical, dental, STD, LTD, life insurance, 401(k), paid time off, travel benefits, and much more. We strive to maintain a professional, yet friendly environment and promote professional and career development for our Team Members.

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At Spirit, our mission is to deliver the best value in the sky and be the most successful airline on Earth! We are leaders in providing customizable travel options and make it possible for our Guests to venture further and discover more than ever before by serving destinations throughout the U.S., Latin America, and the Caribbean! Imagine making your mark on an organization introducing 100’s of new aircraft that will double our fleet!  

• Fly With A Winner: We are proud to be recognized by LinkedIn as a Top Company in the Travel & Hospitality industry. Our constant growth and improvement mean boundless career opportunities. Team Members develop their careers rapidly while building key skills that drive long-term success.
• The Giving Spirit: We are committed to inspiring positive change in the cities where we work and live.  That starts with giving back through Corporate Social Responsibility and The Spirit Airlines Charitable Foundation.
• Be Yourself: We want Team Members to feel empowered to bring their whole self to work and contribute to our success – that’s why we’re committed to building progress in the areas of Diversity, Equity, Inclusion and Belonging. Our Spirit Family is strong, not despite our differences, but because of them.
• Travel The World: We offer competitive base salaries with robust health & welfare benefits, including travel & flight benefits for you and your family.

Spirit Airlines is an Equal Employment Opportunity employer.  All aspects of employment are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or any other category protected by federal, state, or local law.