Achieve thedevelopment of on-site installation, servicing and repair processes of complexequipment and systems. You will be responsible for providing post-sales serviceand support to our Dealer, Partner Channels and End-User Customers. You willdrive continuous improvement initiatives in the processes related to fieldservices and product development. You will lead cross-functional groups toquickly fix any administrative difficulties relating to delivery andinstallation of proper equipment. Maintain high level knowledge of Honeywells BuildingAutomation systems hardware and software platforms. You will act as anescalation point for Service Engineers, Technical Support, and otherstakeholders. Support other engineers in troubleshooting.
Applicants must be willing to travel 75 of the time across the following territory: Michigan, Ohio, Pennsylvania, Virginia, West Virginia.
Key Responsibilities- Advanced-level technical support for all in-region customers
- Validate customer request
- Educate customer and field technicians
- Write documentation used by field technicians
- Ensure right and Fast delivery
- Proactively recommends potential quality and efficiency improvement within service team
- Complies with Corporate, Local, Health, Safety and Environmental regulations
U.S. PERSON REQUIREMENTS
Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. Person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status.
You Must Have- Minimum 7 years of experience in Building technology systems (BMS, Fire, Security)
- Drone Pilot Experience Must hold a pilot certificate issued under 14 CFR part 61 or Hold a First Time Remote Pilot License
- Previous technical/installation experience in the Physical Security Industry
- English language fluency / Must be a US Person
- Valid drivers license
WE VALUE- Bachelors degree in Technical field (mechanical, electrical, electronics, automation)
- Knowledge in Microsoft Server, Windows applications, and Active Directory management
- Strong knowledge In Networking, Windows, and SQL Server
- Pro Watch or Maxpro VMS experience
- Good organizational, written, and oral communication
- Good presentation skills
- Ability to work independently
- Ability to lift 25-50 pounds as required
