Product assurance engineer

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Pratt & Whitney is working to once again transform the future of flight—designing, building, and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious. 

Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.

Innovation through diversity of thought. At Pratt & Whitney, we believe diversity of thought enables creativity, innovation, and a foundation for inclusion. By fostering an inclusive culture, we accept a shared accountability and responsibility to recognize, sponsor, coach, hire and promote talent equally. We welcome our employees to be their whole - best - selves at work because trust, respect and integrity, are a part of our DNA.

At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?

Job Responsibilities:

The CEE Maintenance Data and Services Engineering (MDSE) team is responsible for the development, validation, distribution/sales and customer support of all maintenance procedures and common standard practices and operating procedures (SPOPs) needed to fully maintain and overhaul an engine and its major components, both on-wing and in a shop environment.
The Publication Life Cycle Management (PLCM) team within MDSE is responsible for the intake and management of engineering change requests (CRs), product assurance to ensure compliance, performance metrics for CR processing, first-time quality acceptance and nonconformance trending, and managing supplier relationships. The PA Analyst role within PLCM will be responsible for ensuring Service Bulletins (SB) , Engine Manuals (EM), and Illustrated Parts Data (IPD) are in compliance with publication requirements for various PurePower® and operational commercial engine programs.
The candidate will analyze new and revised procedures in accordance with industry specifications and publication requirements, define and implement process changes to improve publication deliverables, and develop first-time acceptance metrics and nonconformance trending reports. This candidate plays an important role in ensuring engine maintainers can easily perform maintenance and usher in new configurations to engine shops. As a PA Analyst, you will support our mission to produce high-quality and timely publications for our commercial engine customers around the world.

Job Responsibilities:
Using engineering data, ensure procedures were authored correctly and are technically accurate.
Develop nonconformance reports and first-time acceptance metrics that are critical to quality performance.
Act as a focal at PA Reviews and work directly with publication supervisors, program leads, and authors in delivering high-quality publications that have a uniform look and feel.
Interface with the Customer Technical Service team as it pertains to requirements.
Assist the team managers in identifying critical trends that are focus areas for writer training and awareness.
Provide ongoing status updates relative to development timelines in the MDSE tracking system (CPP).
Be able to adjust easily to changes in priority and surges in demand.

Basic Qualifications
Bachelor’s degree in Mechanical/Aviation/Aeronautical/Aerospace Engineering
8+ years of experience in a customer support and/or engine maintenance task development role.
5+ years of demonstrated experience in project management.
Able to understand engineering source data with a vigorous attention to detail.

What is my role type?

 In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types to help you understand how you will operate in our blended work environment. This role is:

 Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. This means that responsibilities of the job need to be performed onsite on a regular basis.

 Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.

This requisition is eligible for an employee referral award. ALL eligibility requirements must be met to receive the referral award.

RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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