The Line Service Technician is responsible for ensuring that all aircrafts are safe and ready for flying. They perform routine checks and make certain all aircrafts are fueled properly. A line technician is responsible for guiding, towing, parking, greeting and organizing an aircraft that's arriving
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Line Service Technician

National Jets • 
Fort Lauderdale, Florida, USA
Position Type: Permanent
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Job Description:
The Line Service Technician is responsible for ensuring that all aircrafts are safe and ready for flying. They perform routine checks and make certain all aircrafts are fueled properly. A line technician is responsible for guiding, towing, parking, greeting and organizing an aircraft that's arriving or departing from the National Jets ramp. Line Technicians interact with Air Center staff members, security officers and patrons to make sure everything is safe and that all customer service needs are met. Line Technicians often handle luggage, provide transportation between gates or terminals, give patrons directions, interact with lobby attendants, converse with pilots and greet passengers who are entering or exiting terminals. Line technicians must have a kind and friendly disposition that makes patrons feel welcome, safe and comfortable with the airport facilities, staff and aircraft.
 
POSITION TYPE AND EXPECTED HOURS OF WORK
  • This is a non-exempt position.
  • This position includes shift work which requires working evenings and weekends, and on scheduled company holidays.
  • We are looking for full-time and part-time employees. Current available shifts vary from 2-10pm and 10pm-6am.
ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Greet, park, tow, move and marshal aircraft arriving or departing ramp area
  • Provide ground power, potable water, and lavatory services to aircraft
  • Operate mobile refueling vehicles, and deliver fuel to aircraftAssist de-ice aircraft due to inclement weather.
  • Direct pilots using appropriate aviation hand signals.
  • Carry out detail-oriented responsibilities such as ensuring fuel trucks are stocked and prepared to distribute fuel, checking the plane's oil level, performing quality control checks to make sure fueling is handled safely and efficiently and reporting any visible damage to aircraft.
  • Assist passengers and crew with luggage (must be able to lift up to 50lbs)
  • Make sure terminals are litter-free, clean, safe and organized.
  • Help maintain walkways and steps so passengers have a safe route to and from aircraft.Handle catering, dishes and linens for arriving and departing aircraftUse written, verbal, and radio communication to send and receive information
  • Communicate effectively with customers, pilots and team members within the customer service departments.
  • Additional responsibilities may include providing shuttle service for passengers/crew as required and assisting with customer service duties.
  • Ensure that hangar, tarmac and client areas are kept clean and orderly
  • Ensure safety, FAA and TSA rules and regulations are followed
  • Must be able to cross-train with front desk to assist with coverage when needed
Job Requirements:
  • High school diploma or GED
  • Experience in the aviation industry and aircraft handling
  • Must have and uphold a valid driver’s license without restrictions (21 or older) and meet company insurability requirements
  • Must be able to successfully complete BCAD, US Customs and TSA Badge process
  • Successful completion of pre-employment drug and alcohol testing as well as background check
  • Successfully complete all supervisor training program levels (National Jets and NATA Safety 1st)
  • Passion for providing an outstanding customer service experience and leading a team
  • Be comfortable working outside during day or evening shifts in all weather conditions. Work is regularly performed in a combination of office and shop environments and is regularly exposed to dust, odors, oil, fumes and noise.
  • Must be available to work flexible hours, including mornings, nights and weekends
  • Excellent leadership, decision making, judgment, communication, interpersonal, delegation and teamwork skills
  • Ability to perform manual tasks, follow oral and written directions, multitask in a safe and efficient manner
  • Adhere to all company guidelines for safety, security and customer-first culture
  • Good problem solving abilities and adaptability to various working environments.
  • Superb knowledge of aviation terminology, general aviation aircraft and ramp management
PREFERRED QUALIFICATIONS
  • Previous customer service experience of at least one year
COMPETENCIES
  • Customer focus- naturally outgoing/extroverted
  • Communicate with customers and employees in person, on phone, and through radio communications
  • Strong computer skills including Microsoft office products and point of sale programs
  • Basic mathematical knowledge
  • Must be able to operate a motor vehicle and be insurable by Company insurance policy (Requires clean driving record)
EEO
Company will provide Equal Employment opportunities to qualified persons without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, marital status, or any other protected characteristic as established by federal, state, or local law.
Salary Range: Neg-Neg
Relocation:
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Job Ident #: JSfirm.com
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