C295 Field Service Representative - FSR

Job Description:

Brief Description:
 

The jobholder is accountable for ensuring permanent onsite technical support and representation of Airbus Defense & Space (AD&S) customer services at customer bases across India for the C295 Platform, and to ensure safe aircraft operations in the most economical conditions to the benefit of the customer.

• The FSR acts as single technical point of contact between the customer and AD&S, being the interface of the customer on site at the Main Operating Bases and off-Main Operating Bases occasionally, when if needed for all aspects relative to In Service Support;

• Assist the customer in maintaining reliable and economic operations;

• Advice customer&39;s technical personnel on troubleshooting, maintenance and repair work procedures for maintenance programs and Ground Support Equipment, modification embodiment while collecting operational data;

• Lead, monitor or advise the AD&S maintenance teams and external support organizations to develop good personal and technical relations with the customer;

• Locally ensure that operator&39;s needs are correctly met by AD&S’ resources, that the contractual performance of the maintenance service is accurate, that the flow of information between AD&S and the operator is optimal, and that AD&S’ interests are best protected;

• Within the framework of the AD&S Customer Services, the jobholder represents AD&S on Customer Main Operating Bases for Transport and Mission aircraft;

Airbus AD&S representation:

• Be the primary daily focal point in the interface between AD&S and the customer ́s maintenance and operational organizations during fleet acceptance, Entry Into Service or other related services;

• Act as focal point to coordinate all kind of visits, meetings or Working Parties on MOBs with the different AD&S organizations or external suppliers and the customer;

• In advance “detection and solving” of AD&S faults/errors in operational and technical documentation and procedures, engineering support, spare parts supplies discrepancies and any contractual deviation to avoid customer disappointment, acting as focal point of maintenance issues in front of the customer.

• Assess perceived customer satisfaction, as well as collect customer feedback to improve the service.

• The jobholder will assist the Programme Teams in planning, tracking and reporting Status and progress; coordinates information for Team members, works with Programme managers, internal and external stakeholders, analyze the data and communicate expectations as needed. Actively participates into the Program Reviews as required.

Technical Assistance:

• Coordinate AD&S and customer maintenance teams on both heavy and line maintenance tasks, to ensure an optimal support service to the customer;

• Coordinate, integrate and supervise all actors, to develop and implement the necessary aircraft repair and recovery procedures to obtain applicable organization approvals as appropriate;

• Coordinate AD&S disciplines when needed in technical investigations or technical problem solving;

• Ensure that the customer has in place the correct procedures to report technical and safety issues;

• Advise the customer on components warranty management and the function of auxiliary workshops (Propellers, Engines ,batteries, etc);

• Ensure the correct processes are put in place to implement any modification (Service Bulletin, authorized repairs, design deviations, etc....) on the aircraft. Assess the aircraft status and coordinate the maintenance plans before implementation to ensure the correct compliance of the task;

• Collect, Monitor and report any relevant support for all specific operational, logistical, maintenance and safety issues. Provide requested data and analysis to AD&S;

• Ensure that all queries are properly answered (Tech Publications, Engineering, Logistic...) to reinforce the quality standards of the company;

• Analyze and monitor the evolution on the fleet operational activity and recommend any necessary improvements to ensure the correct maintenance schedules and maintenance practice;

• Report Functionally to the Head of FSR, Service Programs and AMTAC to analyze the main topics of the fleet and correct them.

Training and Fleet Entry into Service:

• Detect lack in training provided to customer ́s maintainers/operators to optimize efficiency of the operation;

• Coordinate, monitor and provide the necessary information to complete the skills of the customer’s technicians;

• Provide On-the-Job training as required;

• Identify and manage unforeseen needs into customer fleet operation;

• Assess compliance of local facilities;

• Assist and coach the customer in tracking and solving any technical fault across the fleet;

• Keep aware of maintenance checks planning, progress and difficulties either on Main Operating Bases or off Main Operating Bases;

• Check spares request prone to hamper the availability commitments, providing technical assessment and IPL and GSE supervision;

• Ensure proper import/export procedures and protocols are in place.

Other areas

• Demonstration tours technical and logistic support and aircraft maintenance management;

• Ferry flights technical support as needed;

• GSE validation support.

Skills and Experience

• Educated to an aeronautical engineering degree level or EASA PART 66 rated;

• Type rating C295 and/or ATR Family with PW 127 engines;

• At least 10 years of experience in a Part 145 or Part M in an airline and/or MRO organization;

• Expertise within Maintenance Control center would be a plus;

• Familiar with Aircraft Technical documentation usage;

• Highly motivated by customer support;

• Good interpersonal and communication skills;

• Ability for team working in a challenging environment;

• Good personal presentation;

• Openness, dedication and team spirit;

• Negotiation level of English mandatory;

• Negotiation level of Hindi mandatory.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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