FEAM, A Boeing Global Fleet Care MRO, is currently seeking an experienced Program Manager/Director to join our team in Hebron, KY (Cincinnati/Northern Kentucky International Airport).The Position:The FEAM Service Program Manager (SPM) is accountable for the delivery and overall performance of a larg
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Program Director

FEAM  • 
Cincinnati, Ohio, USA
Position Type: Permanent
Job Description:
FEAM, A Boeing Global Fleet Care MRO, is currently seeking an experienced Program Manager/Director to join our team in Hebron, KY (Cincinnati/Northern Kentucky International Airport).
The Position:
The FEAM Service Program Manager (SPM) is accountable for the delivery and overall performance of a large airline customer aircraft maintenance and services contract. He/she is the focal point for communication and coordination between the customer, FEAM, and Third-party stakeholders to ensure complex support programs are established and maintained over long periods of time.
Job Summary:
The SPM will prepare and deliver effective presentations; analyze and interpret customer requirements; effectively plan, monitor and acts as a champion for customer satisfaction. He / She will ensure consistent and proper business processes are followed in accordance with established procedures, company policy and airworthiness regulations.
Job Responsibilities:
Ensure that superb communications between FEAM and the customer are established and maintained including regular follow-up status reviews and correspondence.Develop and maintain program plans that identify work scope, schedules, and milestones to ensure contracted programs are planned and executed while exceeding customer expectations.Conduct regular meetings to ensure that action item logs are kept and integrated schedules are managed, visible and followed.Arrange, attend and chair program meetings, reviews, and technical coordination meetings as required.Monitor program schedule commitments and direct appropriate personnel in addressing or mitigating against possible impacts(s) or change(s).Liaise with airline Operations Management and Quality Assurance Management to ensure regulatory compliance.Develop performance requirements across the FEAM network to consistently work towards enhancing FEAM's services to the customer.Involved in developing, modifying and executing company policies that affect immediate operations and may also have company-wide effect.Track and prepare financial and operational reports regarding service program performance to ensure corrective actions are in place and managed as appropriateReview and assist in the development of maintenance processes and practices in accordance with the relevant written policies and procedures of the customer and FEAM to ensure effective financial and business operations.Coordinate with different departments to ensure business goals are achieved.Ensure that certification and technical data requirements are defined and coordinated.Ensure compliance with all laws and regulations, and cooperate with all regulatory agencies and their representatives.Work with Regional Ops Management to coordinate labor requirements and opening or closing of new stations within the assigned regional area.Ensure that all assigned stations perform to the customer/FEAM standards.Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors.Creative problem solver and able to resolve conflicts and filter conflicting agendas to determine path forward.Uses professional concepts; applies company policies and procedures to resolve a variety of issues.
Job Requirements:
Education and Experience:
Bachelor's Degree in Business Administration or Aviation ManagementFive to ten years' experience in aircraft maintenance management or some combination of aircraft maintenance management and large program management.
Skills and Abilities:
Proficient in the use of Windows operating system and MS office suite of software applications (i.e. Excel, Word, and PowerPoint).Advanced level using Microsoft Project is highly desirable.Excellent communication skills, highly presentable, and be able to interact with multiple levels in the FEAM organization, as well as within the customer's organization.Confident leader who excels at creating and leading successful outcome-oriented teams.Work well with people under pressure, including people from diverse cultural and political backgrounds.Outgoing, self-motivated, well organized and detailed oriented.Exercises judgment within defined procedures and practices to determine appropriate action.Working knowledge of federal aviation regulations and requirements.
Compensation and Benefits:
Competitive salary; commensurate with experienceBenefits package available
Job Type: Full-time
Salary Range: Neg-Neg
Travel: yes
Job Ident #:

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