Business Manager, Commercial Programs

The Allegheny County Airport Authority [ACAA] invites you aboard our mission to create meaningful travel experiences in the aviation industry. As Pittsburgh’s gateway to the world, both Pittsburgh International Airport and Allegheny County Airport serve as beacons of change and connectivity for our region. As a member of our crew, you will directly serve, inspire, and advance our community in significant ways that impact the daily lives of others and the future of our organization. Whether you have a passion for travel, an appreciation for aeronautics and aviation, or an unparalleled love for the city of Pittsburgh, ACAA provides the opportunity for the next chapter of your career to take flight. 

Our culture is one that emphasizes high performance, innovation, and learning. We know that those things only happen when everyone who works in an organization is properly empowered, equipped, and enabled in their roles to make an impact. At ACAA success is a shared responsibility, and we look forward to supporting and developing the unique strengths you could bring to our team.

Job Summary

Under the limited supervision of the Director, Commercial Program Management, is responsible for driving the commercial management and performance of the business areas of concessions (food & beverage, retail, services), parking, rental cars, ground transportation, advertising and sponsorships, vending, passenger services, and other revenue-generating non-airline services at Pittsburgh International Airport (PIT) and Allegheny County Airport (AGC).

Here is how the Business Manager, Commercial Programs will help:  

• Manage the day-to-day relationship between the Authority and various business partners associated with concessions, parking, rental cars, ground transportation, advertising and sponsorships, vending, passenger services, and other businesses. Resolve management, tenant, and customer complaints, ensuring an excellent customer experience at PIT and AGC.
• Ensure each business partners’ offer, merchandising, and operating hours are appropriately aligned with passenger flows, flight schedules, sales patterns, reasons for purchase, and buying behaviors.
• Develop, coordinate, and implement strategy, communications & marketing plans in conjunction with the Communications & Brand department, designed to identify and capture new business opportunities to maximize the utilization and revenue from the Airport Authority&39;s terminal and facility space at PIT and AGC.
• Manage contractual compliance routines, processes, and procedures to ensure the   quality and reliability of services provided by and to commercial business partners.
• Manage the advancement of the parking and ground transportation strategy at PIT and AGC to ensure a positive passenger experience while maximizing revenue generation and product development at the airport. 
• Manage parking agreements to ensure compliance with contract provisions and service delivery.
• Manage concession license agreement terms to ensure complete compliance and verify contract specifics such as pricing, merchandise delivery, store standards, customer service, and airport provide services; create corrective action plans when appropriate.
• Provide guidance to store managers on the esthetics of the overall shopping experience, including general retailing standards.
• Manage relationships associated with the advertising and sponsorship strategy.
• Create, disseminate, and present non-aeronautical revenue trend analyses and forecasts in partnership with other teams and colleagues.
• Recommend policies that directly and indirectly have an impact on commercial performance.
• Organize monthly airport business partner meetings as necessary.
• Work closely with tenants and business partners to ensure their continued success by reviewing short- and long-term plans and their financial/market position.
• Research relevant market and business trends to assist in forecasting future business activity and assists in developing recommendations for the Director, Commercial Program Management.
• Perform other related tasks as assigned or required.

The successful candidate for the role of Business Manager, Commercial Programs will demonstrate the following key competencies needed in our culture:

• Communication - Proactively conveys a clear, convincing, and timely message; Communicates effectively using two-way communication through strong verbal, written, and listening skills
• Strategic Thinking - Thinks “big picture”; Forward thinking and adept at seeing future outcomes and results; Commits to a course of action to accomplish individual, team and organizational goals
• Team Builder - Recognizes the value of teamwork and being an effective contributor to the team that drives desired results
• Customer Centricity - Aware of customer needs and the prioritization of our customers both internal and external; Makes decisions with customer in mind; Builds strong customer relationships

Qualifications

 Requirements to apply for role of Business Manager, Commercial Programs are:

• Bachelor’s degree in business management, Public Administration, Aviation Management, Finance, or a related field.
• 5 years related experience at the managerial level in commercial development, airport environment experience preferred.
• Possess, or obtain prior to employment, a valid driver’s license. Note: license must be maintained throughout employment.

We also expect that candidates will demonstrate the following knowledge, skills, and abilities in most cases:  

• Extensive knowledge of the policies, practices and techniques of commercial management and administration, Pennsylvania economic development and related agencies, procedures and regulations.
• Extensive knowledge of the policies, practices, and techniques of commercial business performance and revenue generation.
• Considerable ability to function independently and exercise considerable judgment in the resolution of problems and/or coordination of commercial development activities.
• Extensive organizational skills, and the ability to manage multiple projects and meet deadlines effectively in a fast-paced environment.
• Considerable interpersonal skills; tactful, mature, fair and consistent
• Considerable knowledge of Microsoft Office Suite including Word, Excel, PowerPoint and CRM tools such as Salesforce
• Ability to negotiate and manage contracts.
• Ability to travel 5.
• Ability to establish the maintain effective working relationships with the public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds.

Don’t meet every requirement?

Studies have shown that women and people of color are less likely to apply to jobs if they don’t meet every single qualification. As a Smarter Airport, we recognize that talent is not always related job history and skills come from valuable experiences that aren’t always shown on a resume. If you are excited to make a positive change for our region, but your experience doesn’t align perfectly, we encourage you to apply. You may be the right candidate for our organization, whether it be this role or another.

Caring For Our Crew

At ACAA, we’ve got you covered. That applies to how we equip, empower, and enable our people to do their jobs. It also applies to our benefits, which are broader and more valuable than what many other employers offer:

• We offer two plan options for healthcare coverage from high-quality insurance carriers, as well as an ACAA-funded Health Reimbursement Account (HRA) that will help offset the cost of many medical expenses.
  • ACAA employees pay almost $1,200 less per year in healthcare payroll contributions than the average employee in other companies, according to market surveys.
  • When HRA funding is included, the health-plan deductibles paid by ACAA employees are about $1,200 lower on average than the costs paid by employees of other companies.
  • ACAA does not require that employees meet a separate deductible for pharmacy expenses before prescription-drug coverage kicks in.
• ACAA’s dental plans (included with healthcare coverage) offer an option covering children’s orthodontia.
• Employees also can take advantage of a Flexible Spending Account (FSA) to help pay for health care and dependent care expenses on a pre-tax basis.
• All eligible full-time ACAA employees participate in the Allegheny County Employees Pension Plan, a defined-benefit plan that vests after 10 years of service.
• Employees also may participate in a Deferred Compensation Plan, which allows them to contribute part of their pay on a pre-tax basis into long-term retirement investments.
• A robust Employee Assistance Program (including access to free counselling sessions, financial guidance, and care coordination), life insurance options, a wellness program, and eligibility for the Public Service Loan Forgiveness program round out ACAA’s exemplary benefits. 
• Employees may enroll their children from 6 weeks to 5 years of age in our on-site preschool and childcare center, La Petite Academy, at Pittsburgh International Airport. 

About Allegheny County Airport Authority

Allegheny County Airport Authority, which manages Pittsburgh International Airport (PIT) and Allegheny County Airport (AGC), is committed to transforming Pittsburgh’s airports to reflect and serve the community, inspire the industry, and advance the region’s role as a world leader. 

Pittsburgh International Airport serves nearly 10 million passengers annually on 17 carriers and was named by Fast Company magazine as One of the Most Innovative Companies in the World as well as a finalist in its World Changing Ideas awards, both in 2020. PIT’s first-of-its-kind microgrid – which completely powers the airport campus through natural gas and solar energy – has won numerous awards for resiliency and sustainability. 

PIT is in the midst of an ambitious terminal modernization that will make the passenger experience more efficient and deliver real opportunity for the region. The $1.4 billion new terminal program will construct a smarter, greener airport, inspired by the best of our region. The updated terminal lands in 2025 and will be the first airport terminal in the U.S. to be built from the ground-up post-pandemic, designed and constructed with the highest public health standards in mind.

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