DescriptionUniteds Digital Technology team designs, develops, and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.
Our Values: At United Airlines, we believe that inclusion propels innovation and is the foundation of all that we do. Our Shared Purpose: "Connecting people. Uniting the world." drives us to be the best airline for our employees, customers, and everyone we serve, and we can only do that with a truly diverse and inclusive workforce. Our team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation.
With multiple employee-run "Business Resource Group" communities and world-class benefits like health insurance, parental leave, and space available travel, United is truly a one-of-a-kind place to work that will make you feel welcome and accepted. Come join our team and help us make a positive impact on the world.
Job overview and responsibilities
The Director of IT Application will be responsible for leading a team that will drive the modernization, development, execution and maintenance of initiatives aimed at modernizing and optimizing our Technical Operations business unit. This role must establish and maintain strong business relationships with both senior and operating level business leaders and be the key interface point of contact with the business. They will collaborate closely with cross-functional stakeholders to identify opportunities, develop solutions and deliver results that enhance operational efficiency and improve overall business performance. This role will focus primarily on the Planning, Base & Line Execution areas of Technical Operations
- Develop a multi-year application development strategy that aligns with corporate and IT related goals and vision, adapts strategy as technology and business needs evolve
- Stay abreast of business strategy, goals, objectives and operational performance
- Understand and provide recommendations for improvement of Business Processes by applying existing IT capabilities, identifying improvements to existing IT capabilities and defining new strategic IT capabilities
- Act as the point of contact and facilitate the work request demand and prioritization process
- Advance, assist and follow through on the resolution of issues related to the delivery of technology solutions
- Communicate strategy, goals and measurable components to senior IT and Business leadership to drive success and accountability across the organization
- Establish and maintain strong business relationships with both senior and operating level business leaders to ensure effective delivery of business deliverables and technology solutions
- Educate business partners on roles, responsibilities, processes and work required to ensure effective delivery of new technology solutions
- Lead and oversee projects to ensure delivery of work requests and projects are within committed budget, on schedule and the quality of individual projects meets the overall department performance goals
- Aligning with business partners on delivery success criteria and ensuring technology solutions follow architectural standards
- Provide cost estimates and business case updates to support overall IT performance metrics, monthly project status reporting and quarterly resource planning review
- Identify needs, secure commitments and monitor progress of tasks from internal and external service provider teams
- Successfully integrate project and program initiatives with other software applications
- Responsible for escalating, assisting and follow-through on resolution of issues related to delivery of technology solutions
- Guide teams in designing, building, testing and deploying changes to existing software
- Ensure adherence to code scanning and other security protocols are adhered to during releases
- Oversee the application admin team assigned to financial applications
- Application Transformation - Transform Tech Ops applications by leveraging cloud capabilities
- Remaining informed of new technologies and/or business processes and incorporating those technologies to improve the productivity of the applications staff and software systems maintainability
- Empower, coach and develop team members
- Establish department and individual’s goals including performance reviews and career and performance plans
- Responsible for developing and maintaining an overall sourcing plan which includes creative sourcing options and alternatives to ensure supply capacities meet work demand, role and skills required and cost objectives
- Assess and recommend improvements to the organization structure, roles and responsibilities
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law.
QualificationsWhat’s needed to succeed (Minimum Qualifications): - Bachelors degree or 4 years of relevant work experience
- 8+ years of relevant experience
- +5 years of management experience in an IT or leadership related role
- Strong oral and written communication skills
- Ability to draft presentations for executive leadership
- Strong project organization/ execution & delivery skills required
- Must be legally authorized to work in the United States for any employer without sponsorship
- Successful completion of interview required to meet job qualification
- Reliable, punctual attendance is an essential function of the position
- The position is located in Chicago and adheres to a hybrid work schedule, which provides a balance of on-site (3-4 days per week) and remote work opportunities.
What will help you propel from the pack (Preferred Qualifications):- Master’s degree or equivalent experience preferred
- Experience in application development delivery of med-large scale projects/programs
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodationsunited.com to request accommodation.
- Experience in application development delivery of med-large scale projects/programs
Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT