Uniteds Digital Technology team designs, develops, and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.
Our Values: At United Airlines, we believe that inclusion propels innovation and is the foundation of all that we do. Our Shared Purpose: "Connecting people. Uniting the world." drives us to be the best airline for our employees, customers, and everyone we serve, and we can only do that with a truly diverse and inclusive workforce. Our team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation.
With multiple employee-run "Business Resource Group" communities and world-class benefits like health insurance, parental leave, and space available travel, United is truly a one-of-a-kind place to work that will make you feel welcome and accepted. Come join our team and help us make a positive impact on the world.
Job overview and responsibilities
The Manager-Information Technology is responsible and accountable for day-to-day supervision and direction of the 6 -members on dayshift for the Network and Voice team. The IT Manager has management accountability for the administration and operational support of specific functional duties associated with monitoring, execution, and incident escalation of the Network and Voice environments. Duties include incident support of IT related issues that have a direct or indirect impact to the Network Infrastructure, or Voice related connectivity. This position requires M-F onsite supervision (non-remote). The IT Manager works closely with L2 Network Support team (US) and Senior Manager.
- Interface:
- Directs, coordinates, and evaluates staff work to ensure technical discipline is providing all users with prompt and accurate services
- Identifies and leads functional team to solve technical, operational, and organizational issues
- Partners with various functional teams across the IT departments to support strategic enterprise vision and design
- Works under general direction of senior manager and or SME level management
- Delivery/Support:
- Manages and prioritizes the work of the IKC Network Operations and Voice team in functional area
- Participates in problem management processes to determine root cause of failures and improve performance and reliability of systems and networks
- Establish consistent and repeatable processes to maintain a stable operation
- Ensures operational processes are clearly communicated for implementation
- Monitor and stay abreast of industry trends and anticipate future direction for system platforms
- IT Process Mgmt. and Administrative:
- Accountable for administrative management of IT professionals, either as direct reports or sourced – HR administration, Salary administration, Time Reporting, etc. Define, prioritize, allocate resources, track and provide status reporting of work assignments, projects, programs
- Provide information and periodic updates to support departmental IT performance metrics, monthly project status reporting and quarterly resource planning review
- Organizational Effectiveness / People:
- Provide leadership by ensuring department and individuals goals are met
- Manages talent utilizing HR supplied recognition tools and participates in workforce planning, staffing, and development
- Participates in assessing and recommending improvements to the organization structure, roles, and responsibilities Responsible for individual performance assessments and improvement plans
- Responsible for coaching, counseling, assisting employees to develop individual career development and training plans
This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. This position is for United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc.