Manager Training Records
jetBlue Airways •
Position Type: Permanent
Job Description:
Position Summary
The Manager Training Records oversees the tracking of training requirements and completions for JetBlue training using a technology-centered and customer-focused approach. The Manager will partner closely with JetBlue University (JBU) Colleges, the Safety team, compliance teams throughout JetBlue, and external regulatory bodies to ensure that records are accurately maintained according to guidance provided by JetBlue, Business Partner, and/or external regulatory agency requirements as appropriate.
Essential Responsibilities
- Oversees accurate entry of training completion records in the JetBlue training management system.
- Oversees assignment of training requirements to Crewmembers and Business Partners according to their position and/or qualifications.
- Manages the oversight of training resource data including, but not limited to, Learners, Courses, Instructors, Rooms, and Devices in the training management system.
- Develops processes to audit and confirm the validity of training records.
- Ensures availability of training compliance data to internal and external stakeholders.
- Collaborates with the Training Scheduling team to ensure that they have the necessary information to ensure learners are scheduled according to position / qualification requirements.
- Oversees documentation of training records maintenance processes and ensures that these processes are executed consistently.
- Drives the evolution and efficiency of the records maintenance process using technology and process design.
- Takes a significant role in the development of Crewmembers to support their engagement, growth, and goal achievement.
- Other duties as assigned.
Job Requirements:
- High School Diploma or General Education Development (GED) Diploma
- Five (5) years of logistical or planning or related experience
- Demonstrated ability to effectively collaborate and consult with internal customers and colleagues to drive business results
- Exceptionally detail-oriented
- Knowledge of PowerPoint, Excel and SharePoint
- Available for occasional overnight travel (10%)
- Must pass a ten (10) year background check and pre-employment drug test
- Must be legally eligible to work in the country in which the position is located
- Authorization to work in the US is required. This position is not eligible for visa sponsorship
Preferred Experience and Qualifications
- Bachelor’s Degree
- Five (5) years’ training records management experience
- Regulatory or airline experience
- Experience using technology to drive process improvement
- Experience as a leader or power user of a Training/Learning Management System (especially MINT Training Management System or similar)
Crewmember Expectations:
- Regular attendance and punctuality
- Potential need to work flexible hours and be available to respond on short-notice
- Able to maintain a professional appearance
- When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
- Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
- Must fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System
- Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
- Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))
- Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
- Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities
Equipment:
- Computer and other office equipment
Work Environment:
- Traditional office environment
Physical Effort:
- Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)
Job Ident #:
55081
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