Material Support Manager

Job Description:

Are you a natural optimist who likes being a part of the team that drives solutions to various problems affecting our customers globally, in the commercial and logistics environment?  

Does cross functional team work, facilitation and resolving complex supply chain issues excite you? 

Do you have a passion for people in a multicultural set up with locations worldwide and experience a more and more diverse environment?  

A vacancy for a Material Support Manager has arisen within Airbus Customer Services and its subsidiary SATAIR in Copenhagen at the earliest possible start date. You will join the Material Support team, an integral part of the Customer Care team within the commercial organization.  

What the job is… 

Your main responsibilities would be to ensure regional customer satisfaction by being a business enabler, that includes providing autonomous support in resolving customer escalations, by identifying appropriate stakeholders that are involved in the network and offering individual solutions that support customers’ material & logistics requirements. 

Working closely with multiple cross-functional teams, you will help to discover customer irritants, gather customer feedbacks during customer visits as well as through other customer facing teams, that supports you to contribute and manage the regional action plans as well as be a part of driving various initiatives to support the overall  Customer Satisfaction Improvement Program (CSIP). 

You are a part of the team that offers invaluable material support to our customers from various sites across the globe - China (Beijing), Singapore, Dubai, Germany (Hamburg), Denmark (Copenhagen) and the United States of America (Dulles, Miami and Atlanta). 

Your main tasks and responsibilities will include

• Provide reliable customer support to allocated key accounts and to the regional Satair sales force with multidisciplinary material and logistics-related topics that, due its political, time-critical and/or technical dimension, require customer-oriented focus, extensive knowledge of the Airbus and Satair organization and commercially sound judgment skills

• Drive and coordinate with internal business units to improve delivery performance and ensure future process alignment to enhance performance improvements to facilitate customer satisfaction 

• Responsible for survey management via regional CSIP Material & Logistics Module rollout, communication and co-development of action plan with the proximity teams

• Analysis and isolation of supply chain problems & safety related matters using the Airbus&39; legacy and Satair systems for root cause elimination with process owners and functional experts   

• Provision and delivery of support-focused training for Satair customers when required

• Conduct individual customer visits or accompany Account Directors / Customer Support Directors to customers having a focus on support aspects & customer satisfaction

• Represent Satair at global industry events when necessary

• Inform customers and internal stakeholders about applicable policies and contract standards via trainings and roadshows 

• Maintain relationship with the Airbus Customer Services division including Field Service & Customer Support Directors network and inform them on important initiatives impacting customer satisfaction

This role involves frequent travel for business, once or twice a month, about 20, sometimes with the internal stakeholders to meet customers, and as such you must be able to travel accordingly. 

What do we expect from you?

Equipped with a university degree in Economics, Aerospace/Aeronautical Engineering, Supply Chain Management and / or Engineering / Industrial Engineering, with professional experience ideally in the supply chain environment within aviation industry, with an affinity and interest in solving issues in the area of aviation after-sales supply chain logistics, we are looking for a team player with the below skill set and willingness for worldwide business trips: 

• Minimum of 5 years relevant work experience in aviation material supply chain and/or aircraft maintenance planning or airline procurement

• Experience working with Airbus operators and aircraft production processes is a plus

• Excellent command of both written and spoken English, other languages desirable

• Good knowledge of SAP and Google applications. Affinity with modern communication technologies, social media and digital tools.

• Soft Skills: 

  • Excellent communicator with good negotiation and presentation skills

  • Ability to convince external senior managers in commercially sensitive situations.

  • Customer oriented attitude with an ability to stay diplomatic 

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

What does your next challenge look like?

At Satair, we believe in sustainable aviation that allows people to travel and connect across the globe.

We are on a mission to provide world class material solutions that keep aircraft flying and extend their lifespan.

In Satair, you can challenge the status quo, pioneer new ways of working, and generate real value for airlines and suppliers worldwide.

Being part of the Airbus family gives us the opportunity to live a global mindset, working in international teams and collaborating across functions, sites and cultures.

If you want to work as one team embracing a can-do attitude in a demanding environment, then we offer a great place to explore, learn, and grow.

Come on board and join us at Satair, an Airbus Services Company!

About SATAIR

Satair offers first class material management solutions in the aftermarket business of the aviation industry. We are working to be the most customer-centric organization in providing commercial aviation spares parts to make the world continue flying. We are constantly taking customer experience to new levels by improving how we fulfill and deliver customers’ orders quickly and accurately, anywhere in the world.

To meet this goal, Satair is continually striving to innovate and provide best-in-class service levels by pioneering new products and services in a fast growing business environment.

With our global functional organization spanning across 11 different sites and locations worldwide with more than 1.700 people and a turnover of $3.0 billion, you will be part of a truly global family.

Our customers have the ultimate goal to operate their fleet and our Airbus aircraft safely, efficiently in a cost-time-quality effective manner and of course with the expected comfort level for their customers. We at Satair do everything to support our customers in this.

If you want to know more about our business, have a closer look at our website www.SATAIR.com or check out our SATAIR Youtube Channel at www.youtube.com/sataircompany!

How you will contribute to the team

At SATAIR, you will find much more than a job - we offer you the possibility of growing both your personal and professional capacities in a fun, supportive and informal working environment, where you will be encouraged to engage, share knowledge and ideas.

SATAIR is committed to achieving workforce diversity and creating an inclusive working environment. We love to bring in people with different backgrounds and experiences as we believe it enhances our performance immensely!

Here is a selection of some of the benefits we offer our employees in Copenhagen:

• Competitive remuneration, including short term incentive bonus on all levels

• Work/life balance: hybrid working, flex time, maternity/paternity/parental leave, 29 days of holiday &43; senior and flex days

• Personal development: personalized development plans, large portfolio of learning solutions and many internal mobility opportunities, both locally and globally

• Health and well-being: Health insurance, in-house canteen with many healthy options

Come on board and join us at Satair, an Airbus Services Company

Please send us your CV and application as soon as possible as we will be conducting interviews on an ongoing basis. Do not miss out on the opportunity to become part of an exceptional global team!

We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

When applying for the position, you accept our data privacy statement: http://www.SATAIR.com/privacy

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom&64;airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.