Principal Performance Manager

When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers, and doers who make the things that make the future. That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings safe and even making it possible to breathe on Mars. Working at Honeywell isnt just about developing cool things. Thats why our employees enjoy access to dynamic career opportunities across different fields and industries.

An excellent career opportunity is currently available for a Principal Performance Manager role within the Americas Service organization.  The position can be in either UOPs Houston, TX or Des Plaines, IL locations.  This position will play a key and integral role in managing service and technical support of UOPs refining industry customers, while working in close coordination with Account Managers plus Regional & Technical Services, to provide enhanced, value-added Service experience for our customers. 

UOP LLC, headquartered in Des Plaines, Illinois, USA, is a leading international supplier and licensor of process technology, catalysts, adsorbents, process plants, and consulting services to the petroleum refining, petrochemical, and gas processing industries. UOP is a wholly owned subsidiary of Honeywell International, Inc. and is part of Honeywells Energy & Sustainability Solutions (ESS) strategic business group.  For more information, go to www.uop.com

KEY RESPONSIBILITIES

• Establish strong customer relationships through frequent direct contact and service delivery of Performance Management Solutions and PremierPLUS Service offerings
• Deliver on contractual obligations and ensure customer satisfaction for PremierPLUS customers including facilitation of connection setup, driving digital quality, coordinating/calculation value of the PremierPLUS services and products and communicating service value through Performance Reviews.
• Enable Service Managers by providing comprehensive Performance Management Solutions offerings that incorporate UOP cross bundled products and services to deliver the right solutions and value for our customers.
• Work closely with the Digital team to understand and promote the latest offerings available to capture the largest revenue opportunities within the region.
• Work closety with Service Managers and Sales Managers to develop a robust pipeline for each customer site in region.
• Identify opportunities for customer value creation by developing leads.  This includes proactively prospecting for new units, identifying bottlenecks to promote revamp opportunities, look for performance improvements that Connected could improve as well as letting the Account Manager know of possible catalyst and adsorbent opportunities for a given customer.
• Contribute to detailed account plans and forecast based on the customers turnaround dates & other trigger events. These plans must align with expectations of other UOP business units.
• Work closely with other functions in UOP to incorporate Core and Digital Service offering bundles utilizing UOPs full portfolio of products and services.
• Drive the Performance Solution and PremierPLUS Service Agreement offering pipeline through a rigorous MOS with Service, Sales, Digital leadership, the Regional Champions & Service Managers.
• Promote PremierPLUS offering and/or Performance Management Solution offerings to customers to promote adoption for important customer engagements.
• Prepare contract details and contract templates with proper scope, price and approved legal T&Cs and waivers to facilitate customer signing for these Performance and PremierPLUS offerings through the Service Manager.
• Participate in the Connect400 plan to share insight for upcoming connected agreement signings to enable quick connections for PM, PTA, BM, EBA, and CC digital products and remove digital barriers to execution.
• Leverage HON business potential within target accounts (One Honeywell mindset).
• Must have ability to travel up to 40 annually to both domestic and international sites *

YOU MUST HAVE

• Minimum of 8+ years experience in the refining and petrochemicals industries
• Minimum of 8+ years of UOP Service, UOP Engineering, UOP TSE or equivalent industry (non-UOP) process operations, technical service, and/or design experience.

WE VALUE

• BS degree in Chemical Engineering preferred
• Significant prior experience in multiple UOP Process technologies is highly preferred
• Understanding how our customers make and spend money
• Business acumen understanding value propositions and being able to make techno-economic recommendations
• Ability to influence customers to take action to realize value
• Understanding of UOP business & functions to support identification of value & execution of recommendations.
• Assigned customer base will recognize value of this work experience immediately
• Strong verbal and written communication skills
• Solid comprehensive problem-solving skills
• Strong mechanical aptitude and troubleshooting skills
• Ability to work well independently and in a team environment