Privacy Operations Manager (Hybrid)

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

From airports to boardrooms, our Legal team provides advice and counsel on all aspects of the business, assessing legal risks and compliance, while our Ethics and Compliance team ensures that we run an ethically sound operation. Together, these teams help us make the best possible decisions for our airline, to run our business with integrity, ensuring our airline operates lawfully and ethically, creating a company we are all proud to work for.

This new position will help provide day-to-day support on a wide variety of compliance and business matters involving personal data.

United is seeking a Privacy Operations Manager. You’ll be joining our Privacy Team within the Legal Department reporting to United’s Senior Managing Counsel – Compliance, Ethics, & Privacy. In addition to collaborating with Privacy Counsel, you will work cross-functionally with Privacy Risk Management & Engineering, business owners, Digital Technology partners, and others.

• Leads operational management of privacy program requirements, processes, and goals
• Supports the company’s privacy program through various tasks and responsibilities, including assisting with privacy impact assessments, transfer impact assessments, contract reviews, and privacy incident management
• Analyzes and handles data subject requests and inquiries
• Develops and executes scalable, systematic processes for documenting and updating data processing records
• Coordinates development and delivery of privacy training and communications with Privacy Counsel
• Establishes and maintains mechanisms for assessing and demonstrating continuous privacy program improvement with key metrics
• Establishes and maintains relationships with business owners, Digital Technology partners, privacy liaisons, and subject matter experts on privacy matters to build privacy awareness and mitigate privacy risks and contributes to Privacy Risk Management & Engineering Efforts to implement privacy tech tools

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

• Bachelors degree
• Minimum five years of recent experience in implementing operational processes and projects supporting personal data
• Deep knowledge of US and international privacy regulations
• Ability to multi-task, lead multiple high-volume work streams, and remain agile to changes in priorities
• Proven ability to optimally interact with cross-functional teams to accomplish goals
• Familiarity with privacy and data governance platforms
• Must be legally authorized to work in the United States for any employer without sponsorship
• Reliable, punctual attendance is an essential function of the position

• Certifications in data protection and privacy are a plus

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodationsunited.com to request accommodation.