Senior Spares Representative

Job Description:

Tasks and accountabilities 

In this position you will be the main interface of the leasing community for managing their Spares orders in the Airbus channel within Satair. 

You will have the end-to-end responsibility of all Lessor orders placed in Airbus Spares, for all priorities (including AOG during working business hours), from quote and order acknowledgement to delivery and shipping. 

In this role you will need to demonstrate a Service mindset to succeed in this position by going the extra mile for every order to find acceptable solution. In particular: 

- You will be accountable for improving the response time to Lessors and delivering solutions compatible with the aircraft transition schedules. 

- High reactivity is required in order to improve the perception that lessors have of Satair. 

- You will proactively manage the open order book of Lessors, ensure the quickest and nearest acceptable solution is offered. 

- You will build up a Lessor dashboard providing a daily overview of the open order book and ongoing actions.

- You will look into alternative options based on your technical knowledge and thanks to your strong problem-solving capabilities. 

- You will source Used Parts on the open market whenever required and integrate the capabilities of VAS Aero Services in your problem-solving approach.

- You will interface with the AOG desk for out-of-office hours AOG, and whenever required with the Customer Order Fulfilment team in Hamburg.

- You will interface with the Global Warehouse and Procurement teams and challenge the status quo to ensure parts are shipped as quickly as possible.

- You will clarify spares technical queries by utilizing Airbus Technical Documentation and by liaising with the technical and engineering departments in Airbus and Satair. 

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth. 

Position requirements and qualifications 

As successful candidate you will be able to demonstrate the following skills: 

You have a degree in supply chain, logistics, engineering with strong work experience in these areas. 

Ideally, you have previous work experience as an Airbus Spares representative, an AOG Resolution Manager, Customer Order Manager or Customer Support Engineer.

You have a very customer centric mindset; understand lessors&39; expectations and you can find good solutions to secure parts delivery and ultimately customer satisfaction. 

You have a very good overall technical understanding of the aircraft, including extensive knowledge of the aircraft technical documentation and / or engineering knowledge in Airframe, Systems or Cabin.

This role requires previous work experience in SAP AP1 (Spares/Repair/Upgrades) to manage orders. 

Furthermore, you have international work experience and strong communication skills. You are proactive, highly flexible, open-minded and have a very positive working attitude and working style which suits our team to meet business needs to contribute to company success. 

You have the ability to work in a dynamic and fast changing environment and integrate yourself quickly within a diverse and international team. 

You have strong analytical skills and are able to work autonomously in complex and challenging missions.

You are able to work under high pressure at a high-performance level and in a structured way, quickly adapt to new environments and solve problems in a systematic way. 

A negotiation-level in English is a must, further languages especially German or French are a plus. 

You have good presentation skills and cultural awareness.

This position requires willingness to relocate to Dublin.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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