Shift Supervisor, International Trip Planning (NJUS)

NetJets •

Columbus, Ohio, United States

Position Type: Permanent

Job Description:

Purpose of Position

The Shift Supervisor, International Trip Planning is responsible for the effective supervision of the daily International Trip Planning activities. The Shift Supervisor oversees the department schedule and staffing, workload management, employee development, and assists the Manager, International Trip Planning in employee corrective actions and performance reviews.

Tasks and Responsibilities

Lead the daily international trip planning activity by ensuring all tasks are completed on time with high accuracy
Perform duties of International Trip Planners
Quality review team performance and uses corrective actions if necessary for employee development.
Manage team schedule.
Coach and mentor new and current employees.
Primary point of contact for flight center and other operational leaders.
Deliver and drive new processes and procedures.
Respond to inquiries from various NetJets business groups, business partners, and customers- working with them to research service issues and identify areas for process improvement.

Education

Bachelor's in Aviation Management or Business Administration

Certifications and Licenses

Years of Experience

4-6 years of experience

Core Competencies

Adaptability

Collaboration

Curiosity

Service-Oriented

Strives for Positive Results

Knowledge, Skills, Abilities and Other (KSAOs)

Minimum 4 years' experience in international trip planning.
Supervisory experience is a plus.
Expert understanding of international flight operations.
Expert communication and customer service skills.
Ability to improve other's performance through education, mentoring, and coaching
Strong results orientation.
Strong collaboration skills and customer service oriented.
Ability to adapt to fast-changing environments.
Ability to work a flexible schedule to include all shifts; 1st, 2nd and 3rd shifts, as required.
Strong knowledge of Microsoft Office Products.

Job Ident #: 13360-en_US

(Job and company information not to be copied, shared, scraped, or otherwise disseminated/distributed without explicit consent of JSfirm, LLC)

Shift Supervisor, International Trip Planning (NJUS)

Company Overview