Innovate to solve the worlds most important challengesThe future is what you make it. When you join Honeywell, you become a member of our global team of thinkers,
innovators, dreamers and doers who make the things that make the future.
That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even
making it possible to breathe on Mars.
Working at Honeywell isnt just about developing cool things. Thats why all our employees enjoy access to dynamic
career opportunities across different fields and industries.
Are you ready to help us make the future?
Lead a team across all functions and levels of the organization who are servicing Honeywells world class innovative products. You will be responsible for oversight of the North America Repair Facilities. This includes the return of products returned from the field and customers and includes the management of third parties. You will leverage your manufacturing, lean/six sigma, and organizational development skills. You will use your advanced leadership abilities to drive safety, productivity, and quality in one of Honeywell repair and service facilities. You will ensure exceptional quality, turnaround times, and cost objectives are met. Through collaboration with cross functional teams, you will enable breakthrough and operational performance improvement through hands on issue identification, delivery, coaching, training and mentoring. As a manager, you will work to drive a culture in which your team members are strong in their leadership and behavioral competencies, to deliver high impact business results. Your leadership should drive the work processes and standards to ensure the highest production quality and productivity.
KEY RESPONSIBILITIES
- Collaboration with Service General Managers and Sales Leaders for support and alignment of sales and customer focused strategies and execution. (20)
- Establish and drive health, safety, and environmental policies and practices compliant to Honeywell Standards as well as driving a safe work environment. (5)
- Managing US&C PSS Service Ops team. Establishes and administers the organizations policies. (5)
- Coordinating with Service Sale on US&C Service and Repair support footprint, Plan and execute service partner strategies (7)
- Driving improvement in Material Supply Chain constraint with HW and Sourcing team for region (5)
- Maximize Service VCM through Asset Recovery and Direct Labor utilization (8)
- Works cross functionally to formulate strategies that satisfy the requirements of the business and customer/client needs. (5)
- Selects, develops, and evaluates personnel to ensure the efficient operation of the function. Performing Organizational
- Design, Staffing, & Talent Development for Service operation team. (15)
- Participates in customer site visits, business review, prioritize development and issue escalation resolution. (15)
- Manages business performance and evaluation of key performance indices, delivery, quality, inventory, cost and other financial metrics. (10)
- Formulates and reviews Service operation short andlong-range plans, goals, and objectives, monitoring progress and measuringsuccess. (5)
YOU MUST HAVE
- 10+ years of Regional and/or Global operations management experience
- 10+ years industry related experience managing customer/client support
WE VALUE
- Bachelors Degree in Business, Supply Chain or a related field
- Experience as a site leader/plant manager
- Experience managing operations (shipping, receiving, repair, configuration, assembly)
- Manage budget, P&L and overall site operations
- Experience leading project managers Experience in managing customer relationships
- Experience on managing ODM suppliers
