Be part of the journey!
Our mission is to be the preferred airline of our customers and our team.
Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day, such as becoming the first international tour operator to obtain Travelife certification for our commitment to sustainable tourism. We have also won the title of worlds best leisure airline several times over. And this is just the beginning.
Want to join us? As soon as youre hired, youll enjoy travel privileges to discover the world. Youll also have the opportunity to work in a modern, inspiring environment.
Here is what we offer:
- Base salary at hiring $20.78/hr
- A job that can be done 100 from your home, including all the computer equipment you need
- 20 days of paid online training, accompanied by our dedicated training team
- A guaranteed annual bonus of 3 of your annual salary for 2023 financial year
- 3 weeks of vacation and 5 floating days that will allow you, from your hiring day, to take advantage of 2 confirmed passes, unlimited standby tickets and a several discounts to create your most beautiful travel memories
- The perfect work environment to develop your talent and build a career with us
- A full range of group insurance, a RRSP and advantageous travel benefits
- ...and even a referral program if you refer us talented people like you!
- Act as an ambassador for Air Transat on various social media and chat platforms
- Creatively and proactively assist customers to ensure efficient and high- quality customer service within prescribed timeframes
- Monitor conversations and user-generated content
- Identify issues in conversations and user-generated content and escalate to appropriate individuals or departments
- Occasionally, participate in small projects aimed at the continuous improvement of our online customer service
Lets not forget...
- Training duration: approximately 4 weeks
- Type of training: online
- Location of the training: 300 Léo-Pariseau in Montreal or by telecommuting
- Workplace after the training: flexible, 300 Léo-Pariseau in Montreal or telecommuting
- Full time 37.5 hours
- Availability between 7:00 a.m. and 11:00 p.m., 7 days a week
- Night position available (Night premium 1.50$/h)
- Must pass the provincial OPC (Quebec) and TICO (Ontario) certifications within a few weeks of being hired
- The work schedule is variable and is confirmed one month in advance (days, evenings, and weekends)
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Employment Equity
At Transat, we foster an environment where inclusiveness, respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation, please contact us in order to work together in meeting adequately your needs.
