CSR

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Job Description Summary

Job description

Scope of Activities

To carry out some or all of the following activities: 

• Be aware of all incidents reported using the dedicated software, which customers and all departments can use to record an incident and make a service request (service request error, component not received, component lost, etc.)
• Process requests made by e-ticket or by e-mail to resolve internal or end-customer issues
• Use SAP (PEA, PGI, PDA, EWM) to conduct analyses, and identify the most appropriate points of contact to conduct more detailed analyses and resolve the incidents concerned
• Ask multiple departments - often by e-mail - for the information required to resolve incidents
• Reduce the penalties that may be imposed on the company where incidents result from errors made by our departments
• Monitor new procedures introduced by departments
• Maintain communication with operations staff to ensure that internal processes are respected or, in the opposite case, to query non-compliance
• Ensure you have all the knowledge of departments and logistics flows needed to analyze and resolve issues within the lead times set for incident resolution and closure
• Ensure you have the ability to use all the information systems operated by all departments, and arrange training, if necessary

Join Daher to...

• Integrate a family group with a long-term vision  
• Make a difference in a developing company
• Develop new skills thanks to the diversity of your missions 
• Take part in a human and industrial adventure full of challenges
• Innovate and think outside the box by integrating a stimulating environment

Profile and other information related to the position

• This is a 3rd shift position. Sunday through Thursday 8:45 PM- 5:15: AM

ADA Statement

All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws. By completing an application with Daher, you are seeking to join a team of hardworking professionals dedicated to consistently delivering outstanding service to our customers and contributing to the financial success of the organization, its clients, and its employees. Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring accommodation to complete the application and/or interview process should contact an HR representative. Daher complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.

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