Do you have an eye for detail and a passion for developing innovation solutions? Join our team! As an IT Support Technician II, you will be using your skills and expertise to provide computer, hardware, and software support to our employees. You will be responsible for installing, troubleshooting, servicing, updating, and repairing desktop/laptop computers. In cooperation with corporate IT teams, maintaining system compliance via SCCM software updates, and deploying new packages to the environment.
This hands-on technical position will diagnose, resolve, and respond to local IT incidents and service requests. Support will take place in a primarily MS Windows based environment. Technical responsibilities include (but not limited to) support and administration for computing hardware and systems, software installations, equipment inventory, proprietary software, and network connectivity to ensure the efficient and successful operations of site IT in accordance with SNC corporate business, security, and IT standards, practices, policies, and procedures.
The IT Support Technician reports to, takes direction from, and is supervised by a Corporate IT supervisor / manager. Will also receive business area direction and follow corporate IT standards, policies, processes, and procedures provided by/from Corporate IT.As SNCs corporate team, we provide the company and its business areas with strategic direction and business support spanning executive management, finance and accounting, operations, human resources, legal, IT, information security, facilities, marketing, and communications. Learn more about SNCs Corporate team
Primary Responsibilities Include:
- Responsible for inventory management to include the purchase, configuration, repair, break/fix, moves/add/changes and integration of new and existing computing hardware.
- Provide basic network support ensuring desktop and other networked peripherals full connectivity.
- Responsible for providing outstanding customer-centered quality support and service ensuring the highest levels of customer satisfaction.
- Address/resolve IT incidents/service request; promptly enter/prioritizes/track/monitor/update and follow-up/ close all tickets received via the IT Service Desk tracking system, telephone calls and/or SNC personnel “walk-ups”.
- Support organizational efforts and maintaining policies and procedures in the IT Department and Lab environments.
- Assist with the creation and maintenance of local site IT systems documentation.
Must-haves:
- Associates Degree in a related field of study with 2 or more years of relevant experience
- Higher education may substitute for relevant experience
- Relevant experience may be considered in lieu of required education
- Customer/solution ownership, an overall drive for excellence.
- Team focused with the capacity for knowledge sharing
- Written and verbal communication skills with end users
- Demonstrate a customer care philosophy that ensures a high level of customer satisfaction
- Ability to understand user and business needs and translate to technical solutions
- Basic knowledge of current IT technical standards as related to computers, printers, network technology, drivers, software troubleshooting, VPN technologies and RSA and Video Teleconference (VTC) and other related peripherals
- Comprehensive troubleshooting skills of industry standard hardware and software products/services
Preferred:
- Tier II desktop support experience
- CompTIA Security&43;
- CompTIA Network&43;
At Sierra Nevada Corporation (SNC) we deliver customer-focused technology and best-of-breed integrations in the aerospace and defense sectors. SNC has been honored as one of the most innovative U.S. companies in space, a Tier One Superior Supplier for the U.S. Air Force, and as one of America’s fastest-growing companies. Learn more about SNC
SNC offers a generous benefit package, including medical, dental, and vision plans, 401(k) with 150 match up to 6, life insurance, 3 weeks paid time off, tuition reimbursement, and more.
IMPORTANT NOTICE:
To conform to U.S. Government international trade regulations, applicant must be a U.S. Citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State or U.S. Department of Commerce.Learn more about the background check process for Security Clearances.
At Sierra Nevada Corporation (SNC), our mission is to dream, innovate, inspire and empower the next generation to transform humanity through technology and imagination. As an Equal Opportunity Employer, we welcome our employees to bring their whole selves to their work. SNC is committed to fostering an inclusive, accepting, and diverse environment free of discrimination. Employment decisions are made without regarding to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or other characteristics protected by law. Contributions to SNC come in many shapes and styles, and we believe diversity in our workforce fosters new and greater ways to dream, innovate, and inspire.
