Information Developer

In the event a qualified bilingual candidate is not found, a qualified unilingual candidate will be considered. / Dans l’éventualité où un candidat bilingue qualifié n’est pas disponible, un candidat unilingue qualifié sera considéré.

Flexible Work Agreement TypeHybrid / Hybride

Posting End Date2024-02-26

Job GradeATP-6

Pay Range$78,942 - $98,677

Job SummaryThe main role of the Information Developer is to design, produce, and distribute NAV CANADA’s technical and operational training publications used nationwide. Specific knowledge required for this position includes information architecture, project management, and facilitation services.

Quality assurance is integral to this position and the primary requirement is to ensure that Operational Training publications adhere to standards and regulations defined by NAV CANADA, Transport Canada, and ICAO, and that safety is ensured at all times.

Job Description

What NAV CANADA offers you:

• Challenging, team-oriented work environment
• Competitive compensation and flexible benefits
• Defined benefit pension plan
• Opportunities for growth and development
• Flexible work arrangements
• Diverse and inclusive workforce

Position can be located at one of the following locations:

• Gander ACC
• Moncton ACC
• Montreal ACC
• Toronto ACC
• National Capital Region (Ottawa)
• Winnipeg ACC
• Edmonton ACC
• Vancouver ACC

Key Accountabilities:

• Design and develop technical information products using a standardized approach to information development (requirements, analysis, design, development, QA, production, maintenance) while ensuring that all information is clear and concise, easily retrieved, and technically accurate.
• Consult with, and provide recommendations to, operational personnel, specialists, subject-matter experts, management, and other stakeholders to ensure that requirements are satisfied, and that content complies with industry-standard conventions and best practices.
• Work on scripting/programming languages including HTML, XML, JavaScript, DAX, and VBA to create and maintain web-based tools.
• Conduct user needs analysis, write, edit, and perform quality control of content to ensure effective information products.
• Define standards, rules, and author guidelines to produce consistent, repeatable, and easy-to-maintain information products; provide recommendations to improve usability and presentation.
• Use recognized project management practices to set schedules, define objectives and resources, prepare project plans, track and manage progress, and deliver on time. This ensures consistency, quality, and user acceptance.
• Ensure robust content reuse to reduce production time and costs. When appropriate, create a single, definitive source for output to multiple media and disciplines.
• Investigate new communication tools and methods for designing, developing, and delivering state-of-the-art information products to make NAV CANADA a world leader in information delivery.
• Help develop, demonstrate, and support tools and processes for peers to improve communications and enhance collaboration.

Job Requirements

Education:

• Graduation with a degree from a recognized degree program with specialization in a related field of study. Specialization may be obtained through a combination of education, training, or experience.

Experience:

• A minimum of 3 years of experience in information development indicating comprehensive expertise in the field of technical communication.
• Training or experience in the visual design of technical information indicating extensive knowledge of, and ability to apply user interface philosophy and typographic design.
• Experience analyzing user needs and developing information products.
• Training or experience in information architecture indicating knowledge of information design concepts, problem solving models, etc.

Knowledge:

• Knowledge and understanding of theories, principles, and practices associated with communications, including writing, editing, publishing, multi-media product planning, development, evaluation, and quality control.
• Knowledge and understanding of IM/IT methods, including website design, development, and maintenance.
• Knowledge and understanding of research and data analysis methods/techniques, and of project planning techniques.
• Comprehensive knowledge and understanding of the company policies, standards, and guidelines governing the development and publication of NAV CANADA information products.

Abilities:

• Excellent writing skills including grammar, spelling, and composition.
• Strong research skills including gathering and organizing information from multiple sources, designing surveys, and compiling the results.
• Ability to recognize patterns, organize ideas, and visualize end products.
• Ability to adapt to changing priorities, work under minimal supervision, work in a team and individual setting, and handle multiple concurrent tasks.
• Ability to establish rapport and maintain effective working relationships with colleagues.

Personal Suitability:

• Strong team building and relationship building skills.
• Demonstrates initiative, judgment, reliability, decisiveness, and tact.
• Motivated self-starter who seeks excellence, displays a positive attitude, and is service and goal oriented.
• Persistent in discovering alternative solutions to address complex problems.

Working Conditions:

• This position is eligible for a flexible work arrangement.
• Occasional travel required.

NAV CANADA is committed to building a skilled, diverse workforce reflective of Canadian society. If you do not believe that you match every job requirement listed on this job posting, we still encourage you to apply. NAV CANADA encourages a culture of learning and growth, and recognizes that although some technical skills are mandatory, many others can be taught.

Our Company strives to create an inclusive and barrier-free selection process and work environment. If you require accommodations during this competition process, please ensure that you inform the interview coordinator or hiring manager of any accommodation measures you may require. NAV CANADA will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required.

The successful candidate must meet the security requirement of the position and be legally able to work in Canada.

At NAV CANADA, safety is our priority. We require pre-employment drug screening for all candidates offered positions designated as safety sensitive in accordance with NAV CANADA’s Drug and Alcohol policy.

We thank all applicants for their interest; only those selected for an interview will be contacted.