Product Owner - COF

Job Description:

Are you an improver? Do you like change? Do you love to interact with people? Are you a communicative and enthusiastic person? Are you customer focused? In that case we have an interesting opportunity for you.

The position is located in Copenhagen, Denmark.

What the job is …

We are the process & performance management team for our operational Customer Order Fulfillment (COF) teams, responsible for improvement projects, process mapping,  training, performance management, data analytics, process automation and operational key user support. 

Today the team consists of over 20 people located in Hamburg, Copenhagen, Singapore and in the US.

Due to the complexity of our tasks, we have various different job titles in the team, e.g. Business Product Owner, Project Manager, Process Improvement Manager, Performance Manager, Data Analyst as well as Automation Manager.

Our mission is to support our operational colleagues in their daily business and to improve Customer Order Handling (COH) processes both on a small and large scale - always keeping an End to End (E2E) View. 

In Customer Order Fulfillment WE MAKE IT EASY TO BE A CUSTOMER and in our team WE MAKE IT EASY TO BE A CUSTOMER ORDER SPECIALIST IN COF.

About the role…

An exciting opportunity has arisen within the Customer Products and Communication team. We are looking for an enthusiastic product owner to be responsible for the customer products that are handled by the COF (Customer Order Fulfillment) team.

You will be working on a team of: product owners, project managers and change and communication managers located in Hamburg, Singapore and Herndon. You will have to closely interface and coordinate with process owners,

data analysts, key users and process automation managers.

As a Product Owner you will work from a business perspective to support business tools from a COH perspective and always putting the customer first!

You will take over the stakeholder management for the products to ensure smooth communication with all product stakeholders in all regions. You along with the rest of the team will be responsible to deliver and evolve the customer portal (Satair Market), the ticketing system (Freshdesk) and our AI technology (LILLY) for Satair. 

In the scope of the COH Transformation programme you will support the initiatives if they are to be delivered via a business tool. Such as assisting in setting up a customer self service platform. You will always strive for standardized, harmonized and integrated solutions between channels, regions and teams.

The key challenge of your role will be to lead and rollout initiatives which are related to the customer business tools. In order to achieve that you will be part of a skilled team in process management, communication, data and performance management as well as automations.

Your/your team’s responsibilities

• Be responsible to lead and deploy changes/projects with internal and external stakeholders while keeping the customer’s perspective in mind

• Helping to support the COH Transformation Programme

• Evolve and improve customer products as project manager/product owner, always driven by efficiency and customer satisfaction KPIs in close collaboration with internal and external stakeholders (customers)

• Stakeholder management and close collaboration with product and project stakeholders in all regions

• Collaborate with your colleagues to drive the change related to projects within our organization and with our stakeholders

• Train and create awareness on our customer products and deliver product support

• Build and create customer focus groups in order to involve our customers into changes early in the process to get their valuable feedback and deliver meaningful solutions for our customers

• Ensure the usage of digital applications, robotics and data analytics within the products 

• Help to drive the holistic picture of end-to-end workflows across the company

As we are a global team with our footprint in Europe, Asia and America, your job will require travel up to 20.

How you will contribute to the team

Are you interested in diverse set-ups and like working with different cultures? Do you enjoy being challenged to improve and seeking to lead digital growth within Customer Order Fulfillment?

Are you an autonomous, self organized colleague, who is a great team player, who can simplify, split and prioritize complex tasks in a very complex and international environment?

For this position, we are looking for…

• Experience in customer service organizations and with direct customer interactions

• Have a digital flare to be able to understand and enable the digital growth for the customer tools 

• You have a personal interest to drive the change based on product knowledge and customer needs

• Understanding of a Business Owner/Product Owner and/or Project Manager 

• Project management experience (waterfall or agile)

• Knowledge about Product Lifecycle management for digital products

• Data driven decision making

• Demonstrated ability to collaborate across business units and regions to build good working relations, trust & confidence

• Strong interpersonal and relationship-building skills

• You are an enthusiastic team player, work in autonomy and have a business oriented mindset

• You have a self-responsible attitude to drive and achieve agreed objectives

• Great communication skills, and speak and write English fluently

• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important

What does your next challenge look like?

At Satair, we believe in sustainable aviation that allows people to travel and connect across the globe.

We are on a mission to provide world class material solutions that keep aircraft flying and extend their lifespan.

In Satair, you can challenge the status quo, pioneer new ways of working, and generate real value for airlines and suppliers worldwide.

Being part of the Airbus family gives us the opportunity to live a global mindset, working in international teams and collaborating across functions, sites and cultures.

If you want to work as one team embracing a can-do attitude in a demanding environment, then we offer a great place to explore, learn, and grow.

Come on board and join us at Satair, an Airbus Services Company!

About SATAIR

Satair offers first class material management solutions in the aftermarket business of the aviation industry. We are working to be the most customer-centric organization in providing commercial aviation spares parts to make the world continue flying. We are constantly taking customer experience to new levels by improving how we fulfill and deliver customers’ orders quickly and accurately, anywhere in the world. To meet this goal, Satair is continually striving to innovate and provide best-in-class service levels by pioneering new products and services in a fast growing business environment.

With our global functional organization spanning across 11 different sites and locations worldwide with more than 1.700 people and a turnover of $3.0 billion, you will be part of a truly global family.

Our customers have the ultimate goal to operate their fleet and our Airbus aircraft safely, efficiently in a cost-time-quality effective manner and of course with the expected comfort level for their customers. We at Satair do everything to support our customers in this.

If you want to know more about our business, have a closer look at our website www.SATAIR.com or check out our SATAIR Youtube Channel at www.youtube.com/sataircompany !

What do we offer at SATAIR?

At SATAIR, you will find much more than a job - we offer you the possibility of growing both your personal and professional capacities in a fun, supportive and informal working environment, where you will be encouraged to engage, share knowledge and ideas.

SATAIR is committed to achieving workforce diversity and creating an inclusive working environment. We love to bring in people with different backgrounds and experiences as we believe it enhances our performance immensely!

Here is a selection of some of the benefits we offer our employees in Copenhagen:

• Competitive remuneration, including short term incentive bonus on all levels

• Work/life balance: hybrid working, flex time, maternity/paternity/parental leave, 29 days of holiday &43; senior and flex days

• Personal development: personalized development plans, large portfolio of learning solutions and many internal mobility opportunities, both locally and globally

• Health and well-being: Health insurance, in-house canteen with many healthy options

Come on board and join us at Satair, an Airbus Services Company

We will be inviting for interviews on an ongoing basis so send us your CV and application today to become part of an exceptional global team!

We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. 

When applying for the position, you accept our data privacy statement: http://www.SATAIR.com/privacy

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom&64;airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.