SENIOR SALES SUPPORT ASSISTANT - RIYADH

 JOB PURPOSE

To communicate product information; provide a high level of customer service to the travel trade and to airline customers; and to provide relevant reports; thereby contributing to the Commercial team’s delivery of set targets and annual business objectives.

 JOB ACCOUNTABILITIES

• Visit clients; along with the sales team; and jointly provide information on new products and answer product related queries.


• Ensure that the queries raised are addressed and timely feedback is given to clients; and highlight any required corrective action to the sales team.


• Establish direct contact with key personal in all agencies and accounts handled by the sales executives and network effectively to promote and offer services of the airline.


• Liaise with the sales team in order to execute agreed marketing and sales strategies to capture maximum market share for the airline.


• Communicate information on products; using agreed communication methods; including information on airline frequent flyer programs; to build and retain brand loyalty.


• Consolidate and analyze market and competitive intelligence obtained through various sources; and report back to the Sales team on the findings; thus enabling the relevant airline to maintain a leading competitive edge amongst competing airlines.


• Liaise with the relevant managers within the airline to obtain pricing approvals; handle group movements; fare; Global Distribution System and system updates.


• Provide timely reports and analysis as required; to support the NAP and airline business plan.


• Perform relevant administrative duties on an ad hoc basis.