Minimum Diploma or equivalent
Must have completed relevant and recognised professional training courses in Customer Services and Ground Operations.
Experience:
Given the specific requirements at outstations, a minimum of 4 years. Airline Industry experience is required.
Knowledge/Skills:
A working knowledge of Reservations / Fares and Ticketing, Departure Control Systems. Knowledge of Baggage Tracing and claims handling. Knowledge of Microsoft Word/ E-Mail/ Excel advantageous. Fluent in spoken and written English and local language. Advanced skills in Customer Service Delivery.