Training Coordinator - dnata Erbil
Emirates Airlines •
Erbil, Arbil Province, International
Position Type: Permanent
Job Description:
Job Accountabilities:
- Develop courses and content in order to meet the endorsed operational requirement.
- Develop training content, materials, and delivery methodologies, in accordance with the processes and standards defined in this document and supporting Annexes. This applies to both digital and non-digital content.
- Conduct classroom and practical training, including all required assessments, within a formal training environment and within their area of subject matter expertise.
- Provide guidance on operationally related functions on shift and ensure the trainee(s) can perform in a safe, and efficient manner in accordance with the minimum required standard for a particular task or role.
- Act as an assessor who understand the competencies of various tasks under the function, observe the performance of the trainees after they had successfully completed the training and assessment process.
- Facilitate the progress of the trainees to ensure achievement of competencies.
- Act as a local Administrator for MLZ as required by the Training Manager
- Develops training plans in alignment with dnata training matrix and availability of employees, taking into consideration operational requirements.
- Checks training plans and assists in planning the calendar for each training category.
- Ensures that the training nominations by the departments are aligned with the criteria for training – pre-requisites, performance, business needs, etc...
- Provides accurate and timely communication with internal customers and vendors, in addition for the effective coordination for training support functions such as materials, venue bookings, equipment, transport etc
- Liaises with relevant departments with regards to their training requirements, including helping to collate and document needs for specific areas of responsibility, and providing information on existing appropriate training solutions.
- Create, update, and amend training records on a timely basis so that the information is available to the concerned line departments to monitor training performance on a regular basis.
- Prepare and distribute the pre course study material when appropriate to ensure smooth running of the training programme and following up with the attendees or their line department for maximum attendance.
- Conduct effective briefing sessions to update staff on new development and changes of procedure within the organisation and department.
- Maintain, update, and track the validity of the training matrix and ensure that all the staff are current and notified well in advance before a course has expired.
- Follow company procedures related to safety and security.
- Report deviations from process, unsafe acts, faulty equipment, and damaged infrastructure.
- Responsible for the health and safety duty of care at the workplace.
- Ensure to report any hazards, injuries, ill-health or near miss to your supervisor or employer.
- Cooperate with your employer when they require something to be done for health and safety at the workplace.
- Ensure knowledge of policies and procedures are understood and followed with respect to their position
- Maintain recurrent training and competences.
Job Requirements:
Practical & technical knowledge:
- 4-6 years of experience in Airport Operations and 2-3 years in a supervision/management role
- 2 years of experience as a Training Coordinator, Training Facilitator, or a similar role.
- Advanced IT and Computer Literacy Skills
- Familiar with learning management systems like SAP,etc.
- Knowledge of various teaching methods and approaches
- Proficient knowledge in Airport Operations ( Passenger Handling or Ramp Operations) is an advantage.
Role specific qualifications or licenses:
- Certified Train the Trainer
Soft Skills, Communication & Influencing skills:
- MS Word and Excel
- Excellent written, verbal, and interpersonal communication skills.
- Good English Communication
- Leadership
- Teamwork
- Problem Solving
- Initiative
- Motivation
- Work ethics
Job Ident #:
416303
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