Salesforce- Business Analyst

Uniteds Digital Technology team designs, develops, and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Our Values: At United Airlines, we believe that inclusion propels innovation and is the foundation of all that we do. Our Shared Purpose: "Connecting people. Uniting the world." drives us to be the best airline for our employees, customers, and everyone we serve, and we can only do that with a truly diverse and inclusive workforce. Our team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation.

With multiple employee-run "Business Resource Group" communities and world-class benefits like health insurance, parental leave, and space available travel, United is truly a one-of-a-kind place to work that will make you feel welcome and accepted. Come join our team and help us make a positive impact on the world.

Job overview and responsibilities

We are looking for Salesforce Business Analyst/Administrator with 1-2 year of salesforce BA/Admin experience.

As a Salesforce Business Analyst,

• You would analyze business processes, gather requirements, design and configure Salesforce solutions, and manage projects
• You will also be required to work closely with business stakeholders and other members of the team.
• You would also be expected to have knowledge about integrating salesforce solutions with other enterprise cloud technology systems and meet other business requirements.
• Get trained/self-learn new skill(Salesforce admin/Functional flow) quickly.
• Documentation: BRD , FRD, TDD etc. etc. Coordinate with business stakeholders to identify business requirements and translate them into scalable Salesforce solutions.
• Plan and monitor scope by ensuring that needs are within the SOWs scope and communicating any variances for inclusion in the change control process.
• Assist the product owner in defining value and priority and selecting scope for upcoming releases and sprints by facilitating the continuing backlog grooming process.
• Maintain a functional grasp of the business requirements and project solutions

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. This position is for United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc.

Required

• Bachelor’s degree or higher in Computer Science/ IT
• 1-2 years of experience with Lightning Component development.
• Multi-disciplinary and versatile with the aptitude to learn and apply new skills faster.
• Good analytical and problem-solving skills and proficient in verbal and communication skills.
• Ability to communicate at all levels of the organization, including management and end-users.
• Self -starter who takes initiative and is proactive
• Exhibit written and spoken English fluency.
• Proven experience in requirements gathering, documentation, and analysis
• Proficiency in Salesforce configuration, customizations, and reporting
• Ability to troubleshoot and resolve system-related issues
• Detail-oriented with a strong focus on quality and accuracy
• Knowledge of tools like Azure DevOps, Jira etc.
• Experience working on PPT and excel

Preferred

• Salesforce certifications.
• Airlines industry experience