Technical Product Owner-Salesforce

At Emirates, we believe in connecting the world, to and through, our global hub in Dubai; and in constantly innovating to ensure our customers ‘Fly Better’.  Our Product team makes this possible by creating products that are innovative, efficient and a game changer in the aviation world. Do you want to play a part in that journey and own Salesforce technical products used by stakeholders and customers across the world? Join us in cosmopolitan Dubai as a Product Owner and make your mark on the aviation world by taking our products to the next level.

As a Product Owner (salesforce) with proven experience of handling CRM products, ideally Salesforce, you will be the bridge between the engineering teams and your stakeholders. You will help to define the vision of the Salesforce products we create; drive the planning, prioritisation and execution of backlogs and deliver new features that support our strategic goals. 

In this role, you will: 

•            Support the Technical Product Manager and Stakeholders driving the roadmap, based on insights, and champion this across your engineering teams


•            Drive product development through your engineering and scrum teams


• Write user stories, prioritise backlogs, manage release activities and support sprint ceremonies


• Define detailed use cases, product requirements, and technical specs needed to support roadmap initiatives.


• Set product objectives, define success metrics and deliver business outcomes, ensuring KPIs and targets are met


• Continuously innovate and iterate as you deliver your roadmap in order to provide the best product and solutions possible


• Ensure effective collaboration across a diverse range of teams and stakeholders to balance the needs and priorities of the business and our customers.


• Work cross-functionally with engineering, delivery, architecture, and business partners


• Deliver world class user journeys that our customers value


• Be a part of our Product community, focusing on collaboration and identifying opportunities of improvement and growth

You’ll have an edge if you have: 

• Bachelor's degree and 5+ years’ experience in product ownership/management in a ‘team facing’ capacity


• Whilst not essential, some experience of working within an agile environment, across multiple initiatives and teams


• Appetite for building and identifying value, with a customer centric mind-set.


• Well-versed with the tools for the Product Management aspects of software delivery


• Possess strong communication skills and be able to enthusiastically convey your Product Vision to stakeholders and effectively influence a wide range of stakeholders across the organisation.


• A positive attitude and an ability to drive discernible change and delivery, at pace, in a pressurised environment.


• Build strong relationships with peers and team members.


• Agile and innovative mind-set with the tenacity to adapt and thrive in a constantly changing environment


• Desired Skills specific to this position:


•            Experience working with large vendor platforms  


•            Proven experience working with CRM products and solutions, ideally Salesforce

• How You'll Work:
  
  


• In cross-functional squads - (Product Owner + Scrum Master + Developers + QA’s),


• We work within the Atlassian suite, maintaining our backlogs in JIRA and leveraging Confluence for knowledge management


• Customer centric mind-set, the customer is the focal point of delivering products, services, and experiences. 


• Leveraging your domain knowledge and experience to solve complex business problems and support them in achieving their goals


• We’re full time back in office here in Dubai at Emirates