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| Company / Job Detail Information as selected: |
| Position Sales / Sr. Customer Service Representative |
Permanent
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| Company: |
Dallas Airmotive |
| Fax Number: |
(214) 956-3081 |
| Address: |
900 Nolen Drive
Grapevine
Texas
76051
USA
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| Web Address: |
www.dallasairmotive.com |
| Company Info: |
Founded in 1932, Dallas Airmotive was one of the pioneers of engine repair and overhaul. Today, as the world`s leading independent, OEM-authorized turbine engine repair and overhaul company, we service engines through the combined resources of Dallas Airmotive, Premier Turbines and H+S Aviation. With four overhaul facilities and nine regional turbine centers, we offer global 24-hour support for fixed and rotor wing turbine aircraft used in business and general aviation, commercial aviation, government and military service. |
| Supported Manufacturers: |
Pratt & Whitney, Honeywell, Rolls-Royce |
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| Job Title: |
Sr. Customer Service Representative |
| Location: |
DALLAS Texas USA
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| Salary Range: |
Neg-Neg
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| Email: |
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| To Apply: |
click here |
| Job Desc: |
This position is responsible for performing senior level customer service activities for customers regarding gas turbine repair and overhaul. Essential Duties & Responsibilities: (Not listed in order of importance. Other duties may be assigned.) Responsible, under the direction of the Supervisor/Manager, for customer service activities that assist operators of aircraft engines in the following phases of maintenance: 1. Manage client engines through company maintenance/repair processes by providing: primary (written & verbal) customer, shop, and engineering communication; tracking engine movement; and generating & presenting cost estimates. 2. Works closely with areas such as Sales, Operations, Engineering, QC, Materials and Finance to ensure both customer & company requirements are met or exceeded. 3. Creates or reviews detailed analysis of such tasks as: log books; work-orders; product/engine input; work-order cost estimate/proposal completion; gross margin analysis; invoice review; and service bulletin/O.E.M. review. 4. Monitor costs of all engines on a weekly basis, update customers and sales representatives weekly on the status of the customer‘s engine and reviews final invoices for all engine and part work orders for management. 5. Accomplish duties in such a manner as to present an image of professionalism to the customer and their agents. 6. May assist in training by performing the role of a Senior Customer Service Representative (CSR) with advanced knowledge and skills while mentoring CSR‘s. 7. Coordinate incoming and outgoing shipment of customer‘s engine/parts. 8. Assure customers have satisfactory account credit terms, coordinate with production to establish engine completion dates, and preparation/presentation of overhaul or repair cost analysis.
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| Requirements: |
Formal Education/Training:College degree (Bachelor‘s) or high school graduate with technical training and knowledge normally achieved through graduation from a university. Direct /Indirect Experience:Should have a minimum of 5 (five) plus years related aviation sales/customer service experience in the aviation industry. Qualifications: (Including Licenses and Certifications)A&P license preferred with well-developed technical knowledge of specific types and models of aircraft turbine engines.Must possess strong written and verbal communications skills. Must possess basic accounting skills.Should be able to demonstrate above average proficiency in Microsoft Word and Excel as well as learn any corporate or industry software used by the position.Working proficiency in English required (oral and written), bilingual (Spanish) desired.Physical And Mental Demands: The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Physical:Normal work is performed in an office environment: may exert up to (50-70) pounds of force occasionally to lift, carry, push, pull or otherwise move objects. Work involves walking, sitting, or standing for various periods of time. Near clarity of vision required for close up chart/document analysis. Reaching: extending hands and arms in any direction.Handling: seizing, holding, grasping, turning or otherwise working with hand(s). Talking: expressing or exchanging ideas by means of the spoken word to impart oral information to convey detailed spoken instruction to other workers, customers or agents accurately, loudly or quickly.Hearing: effectively perceiving the nature of sounds by ear.Mental:The job requires a careful diligence/attention in performing their duties under normal mental stresses commonly associated with detailed customer service work, solving various customer issues, often in a time sensitive environment and often from a senior level of knowledge about products and practices.All CSR‘s are required to understand and be familiar with the requirements of IPM manuals, the underlying regulations, F.A.A. Airworthiness Directives and Advisory Circulars, Manufacturer‘s Service Letters, Bulletins and Engineering Orders affecting their work assignments and explaining the proper use of tools/equipment. |
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| Relocation: |
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| Job Ident #: |
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| Benefits: |
EOE/AA M/F/D/V |
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