• Systems engineering, design and integration (CTES.)
• Maintenance, repair, modification and support of aviation and ground systems, including all associated subsystems.
• Integrated Logistics Support, (ILS.)
• Construction Management Services, including Site Safety (SSHO) & Training, QA/QC, CM Schedules (Primavera-Suretrak) and
• Project Management support.

Position Summary:

The Customer Relations Representative is responsible for servicing assigned customers within a specific region, ensures that all aspects of each customer’s purchase order is adequately defined and responded to in a timely manner. This position provides service that meets or exceeds our customers’ requirements and expectations. All written quality procedures and department work instructions must be followed.

Duties and Responsibilities:

§ Answer incoming customer inquiries via phone, fax, email, internet, intranet, etc. and accessing aerospace and defense customer supplier EDI systems and web portals.

§ Provide accurate information to customers; provide requested information and alternative solutions as available.

§ Entering orders, in a timely manner, into system received via fax, email, EDI, intranet, internet, or other electronic data system.

§ Maintaining knowledge based on current and new products and operations.

§ Provide pricing quotations and follow-up on quotes by phone or through other electronic protal.

§ Troubleshooting (freight problems, expediting, etc…).

§ Expedite/advance replacements for warranty or administrative errors.

§ Track and record metrics.

§ Respond to Sales Managers’/Directors’ inquiries.

§ Preparation of paperwork (original purchase order, copies of invoice, and return goods memo) to be handled by accounting department.

§ Maintain developed and organized work space and records

§ Set and review goals and take action to achieve

§ Maintain and update customer communications and records; e.g. BOOTS (Boeing Open Order Tracking System)

§ Responsible for order entry, contracts review, and other document transaction processes as assigned.

Basic Qualifications:

§ 2 years experience in aerospace technical customer support.

§ High school diploma.

§ Strong computer skills, proficient in Microsoft Office.

§ Must be dependable with a good attendance track record.

§ Be a strong team player and communicator with all contacts.

Desired Qualifications:

§ Knowledge of LEAN methodologies, TPS or C/I;

§ Understanding of FARs/DFARs, Export Compliance including ITAR, AS9100 and other required aerospace and defense industry supplier requirements.