Other job at CHC Global Operations - Customer Support Representative

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Company / Job Detail Information as selected:

Position Other / Customer Support Representative

Permanent

Company:

CHC Global Operations

Fax Number:

(604) 232-7385

Address:

4740 Agar Drive
Richmond
British Columbia
V7B 1A3
Canada

Web Address:

http://www.chc.ca/Careers/ViewCareerOpportunities

Company Info:

CHC Helicopter is the world`s largest provider of helicopter services to the global offshore oil and gas industry, with aircraft operating in over 40 countries and a team of over 3,500 professionals worldwide.

Supported Manufacturers:

Oil and Gas Industry Misc. additional services (SAR, Medevac, UN, etc.)

Job Title:

Customer Support Representative

Location:

CIUDAD DEL CARMEN International Mexico

Salary Range:

Neg-Neg

Contact:

Holly Gold

Email:

Holly.Gold@heli-one.ca

To Apply:

click here

Job Desc:

Give Your Career a Vertical Lift!
At any given moment, on any given day, a CHC aircraft is in the air somewhere in the world. Whether we’re transporting the men and women who keep the world’s offshore oil and gas flowing, or taking an injured patient to safety, CHC sets the standard for safety, customer service, modern aircraft and efficiency. This is a billion-dollar business built on the foundation of a strong team spirit in our company and our greatest strength is our motivated and passionate employees. All you have to do is get on board.

If you are committed to a career in the aerospace industry, have a maintenance background and are service- minded, this may be the right next move for you! The Customer Service Representative (CSR) holds a key evolving function for Heli-One and it’s customers. As a first-line communicator for customer needs, the CSR must possess a strong and positive attitude supporting customer requirements while working through challenges in a manner that promotes Heli-One as an easy company to do business with. Great opportunity to learn a new side of the business, liaise with multiple functions and levels within the organization and influence service delivery! This role will be based in Ciudad del Carmen, Mexico and is dedicated to supporting a key Oil and Gas Customer in the region.

Responsibilities:

Serve as a single point of contact for all customer support matters

Process, administer and execute orders in accordance with contractual obligations

Sell spares, develop and administer quotes & approvals, and initiate work orders

Provide after hours support to include possible rotation on AOG support desk

Effectively communicate order confirmations and status to customers

Responsible for invoicing customers in a timely manner in accordance with contractual obligations, terms and conditions

Ensure accurate reporting and management of company property at customer locations

Record all customer complaints and ensures processing and timely responses

Liaise with varying departments to drive actions and voice customer needs while meeting the objectives set forth by direct or indirect management

Accountable to administer contractual requirements. Prepare service reports and participates in customer meetings as required

Travel (>20%) to include international may be required

May perform other duties as assigned

Qualifications & Experience:

Previous Aerospace operator / OEM experience & knowledge required (rotorcraft preferred)

AME & Airframe / Powerplant license beneficial to associate with customer needs while identifying solutions

2-5 years of relevant experience in Customer Support Aerospace industry preferred

Strong to excellent proficiencly using Microsoft Office Suite required

University degree preferred

Excellent listening, verbal and written communication

Demonstrated team player with excellent interpersonal skills

Must be bilingual Spanish-English

Must be legally authorized to work in Mexico

Requirements:

Travel:

Relocation:

Job Ident #:

Benefits:

CHC offers unparalleled training, world-class maintenance, a competitive salary and a superior benefits package (with pension plan).

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