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| Company / Job Detail Information as selected: |
| Position Management / Director of Services |
Permanent
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| Company: |
CHC Global Operations |
| Fax Number: |
(604) 232-7385 |
| Address: |
4740 Agar Drive
Richmond
British Columbia
V7B 1A3
Canada
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| Web Address: |
http://www.chc.ca/Careers/ViewCareerOpportunities |
| Company Info: |
CHC Helicopter is the world`s largest provider of helicopter services to the global offshore oil and gas industry, with aircraft operating in over 40 countries and a team of over 3,500 professionals worldwide.
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| Supported Manufacturers: |
Oil and Gas Industry
Misc. additional services (SAR, Medevac, UN, etc.) |
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| Job Title: |
Director of Services |
| Location: |
DELTA British Columbia Canada
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| Salary Range: |
Neg-Neg
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| Contact: |
Holly Gold |
| Email: |
Holly.Gold@heli-one.ca |
| Job Desc: |
Give Your Career a Vertical Lift!
At any given moment, on any given day, a CHC aircraft is in the air somewhere in the world. Whether we’re transporting the men and women who keep the world’s offshore oil and gas flowing, or taking an injured patient to safety, CHC sets the standard for safety, customer service, modern aircraft and efficiency. This is a billion-dollar business built on the foundation of a strong team spirit in our company and our greatest strength is our motivated and passionate employees. All you have to do is get on board.
The Director of Services holds a key role in developing and administering processes while driving improvements within customer support specific to AOG’s, core returns, and warranties. Accountable for process accuracy and efficiency, this asset will drive change and improvements within the department to ensure customer satisfaction is balanced through enforcing processes that disallow leakage.
Responsibilities:Responsible for managing all service related aspects of customer support: primarily AOG’s, Core returns, warranty administration and ISP (Integrated Support Platform) expediting.Must be a change agent, process oriented, and focused on creating lean procedures in support of growing business and resolving conflict with customers.Liaise with various departments to correct leakages of all types, build and refine processes while improving service rates as defined.Liaise with various departments in order to prioritize customer needs balanced by company requirements.Responsible to work afterhours as needed to support customers.Ensure service commitments are met or exceededScorecard and standardized process development is key to this function.International travel may be required.May perform other duties as assigned.
Qualifications & Experience:Experience – 10+ years relevant experienceStrategic customer support management experience in manufacturing a plusExperience in successfully managing in a global environmentSelf motivated and results oriented with a focus on qualityExpert in MS office suiteExcellent collaborative problem solving skillsAbility to strategically lead and manage in a rapidly evolving and dynamic environment
Please apply ONLINE at www.heli-one.ca to be considered for this position. Heli-One is committed to equal opportunity employment and invites applications from all qualified candidates. We thank all candidates for their interest, however, only those who meet the qualifications will be contacted. Sorry, no phone calls please!
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| Job Ident #: |
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| Benefits: |
CHC offers unparalleled training, world-class maintenance, a competitive salary and a superior benefits package (with pension plan).
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