The mission of the Account Coordinator is to assist the regional
Account Manager in handling all non-technical customer service interactions with existing clients and have primary responsibility for contract generation.

Position Responsibilities:

1. Coordinate contract generation process:
a. Work with Sales and Account Managers to obtain necessary information to generate contracts for new clients
b. Coordinate with Legal Counsel, Tech and Accounting Departments to prepare contract and ensure that enrollment process is completed.
c. Work with Account Manager and existing clients to prepare contract amendments, assignment/consent forms, coordinate rate changes and prepare renewal contracts.
2. Assist Account Manager in developing relationship with customers by handling routine customer service issues relating to contract terms, invoices, monthly reporting obligations, address changes, use of online reporting system (MYJSSI.com), etc.
3. Assist Account Manager in monitoring customers monthly reporting and payment, coordinating with the Collections and Accounting Departments when necessary.
4. Assist Account Manager in coordinating the process of transferring existing contracts. Ensure that there are no outstanding issues with the previous contract and complete necessary paperwork.
5. Assist in educating new customers about our program, their coverage and how to submit reports and payments every month.
6. Ensure that all interactions with clients are tracked in CRM system and run regional reports as necessary.

Additional Responsibilities:

1. Travel Required: Less than 10%
2. Perform other responsibilities as assigned.

Desired Credentials:

· Must have unrestricted authorization to live and work in Europe.
· Must be fluent in English and German.
· Positive attitude, strong work ethic and commitment to being a supportive team member.
· 1-2 years of customer service and/or contract generation experience or educational equivalent – preferably in the aviation or financial services fields.
· Attention to detail and experience working with demanding clients.
· Ability to grasp new financial and technical concepts quickly.
· Excellent written and verbal communication skills.
· Excellent computer skills (especially Microsoft Office Suite and CRM.)
· Must be highly organized and thrive in a fast paced environment.
· College Degree required.

Working Environment and Conditions:

Work environment characteristics and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally
required to stand; walk; sit, reach with hands and arms, climb stairs, talk and hear.

Specific vision abilities required by the job include close vision,
distant vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

The noise level in this job is usually moderate.

To Apply:

Well qualified candidates should complete an online application at https://home.eease.adp.com/recruit/?id=1185441.