Management job at CHC Global Operations

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Company / Job Detail Information as selected:

Position Management / Customer Manager

Permanent

Company:

CHC Global Operations

Fax Number:

(604) 232-7385

Address:

4740 Agar Drive
Richmond
British Columbia
V7B 1A3
Canada

Web Address:

http://www.chc.ca/Careers/ViewCareerOpportunities

Company Info:

CHC Helicopter is the world`s largest provider of helicopter services to the global offshore oil and gas industry, with aircraft operating in over 40 countries and a team of over 3,500 professionals worldwide.

Supported Manufacturers:

Oil and Gas Industry Misc. additional services (SAR, Medevac, UN, etc.)

Job Title:

Customer Manager

Location:

DALLAS Texas USA

Salary Range:

Neg-Neg

Contact:

jobs@chc.ca

Email:

jobs@chc.ca

Job Desc:

Give Your Career a Vertical Lift!
At any given moment, on any
given day, a CHC aircraft is in the air somewhere in the world. Whether we’re
transporting the men and women who keep the world’s offshore oil and gas
flowing, or taking an injured patient to safety, CHC sets the standard for
safety, customer service, modern aircraft and efficiency. This is a
billion-dollar business built on the foundation of a strong team spirit in our
company and our greatest strength is our motivated and passionate employees. All
you have to do is get on board.

The CHC Customer Manager shall be
responsible for the overall satisfaction and health of CHC operations and
communication to Heli-One’s largest customer. This position shall guarantee the
needs of the customer are met through management of contracts, key individuals,
and processes while developing and closely fostering communications at all
required levels. Contract administration and refining processing to improve
Heli-One performance for CHC is a must while developing measures and driving
improvements within customer support. This asset will drive change and
improvement for all CHC related needs to ensure customer satisfaction is
balanced through enforcing processes as required.

Responsibilities:

Focal point to manage and aid administration of all needs for CHC throughout
Heli-One in close coordination with the regional managers.

Responsible for the overall health of relations with this key customer while
delicately balancing the needs of Heli-one.

Must be proactive in resolving issues both internal and external.

Must be a change agent, process oriented, and focused on creating lean
procedures in support of growing business and resolving conflict with customers.

Manage local CSR’s and their activity to ensure proper order replenishment,
backorder management, and associated actions needed to meet the customer’s
requirements for safe and accurate operations.

Administer and facilitate new and existing contracts for the overall health
of the customer and H1.

Liaise and manage multiple internal and external departments to correct
satisfaction at all levels, build and refine processes while improving service
rates as required.

Liaise with various departments in order to prioritize customer needs
balanced by company requirements through tactical execution.

Responsible to work afterhours as needed to support customers.

Ensure service commitments are met or exceeded

Scorecard and standardized process development is key to this function and
ownership of said scorecard is required.

International travel may be required.

May perform other duties as assigned.

Requirements:

Qualifications & Experience:

Bachelor Degree in relevant field required and Master’s a plus

Experience – 10+ years relevant experience

Strategic customer support management experience in manufacturing a plus

Experience in successfully managing in a global environment

Self motivated and results oriented with a focus on quality

Expert in MS office suite

Excellent collaborative problem solving skills

Ability to strategically lead and manage in a rapidly evolving and dynamic
environment

Travel:

Relocation:

Job Ident #:

JSfirm

Benefits:

CHC offers unparalleled training, world-class maintenance, a competitive salary and a superior benefits package (with pension plan).

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