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| Company / Job Detail Information as selected: |
| Position Avionics / Technical Support Specialist I |
Inactive
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| Company: |
Panasonic Avionics Corporation |
| Fax Number: |
() |
| Address: |
Corporate Office
26200 Enterprise Way
Lake Forest
California
92630-8400
USA
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| Email: |
please apply on web site under "Careers" |
| Web Address: |
www.panasonic.aero |
| Company Info: |
Panasonic Avionics is the world leader in in-flight entertainment and communications, with most systems installed, most airlines served, and the industries deepest knowledge base, developed with over 25 years of consistent product innovation and committed customer service.
Panasonic Avionics Corporation is headquartered in Lake Forest, California, with offices in Bothell, Washington regional centers in Dallas, Singapore, London, Toulouse, Tokyo, Sydney and Dubai system production facilities in Osaka and field service, maintenance and sales facilities worldwide.
Panasonic Avionics Corporation is a subsidiary of Panasonic Corporation of North America, best known by the Panasonic brand name. Panasonic Corporation of North America, based in Secaucus, New Jersey, is the principal North American subsidiary of Matsushita Electric Industrial Co., Ltd. (NYSE: MC) and the hub of Panasonic‘s U.S. marketing, sales and service operations.
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| Supported Manufacturers: |
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| Job Title: |
Technical Support Specialist I |
| Location: |
LAKE FOREST California USA
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| Salary Range: |
50000-55000
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| Contact: |
Jerry Muff |
| Email: |
jerry.muff@panasonic.aero |
| To Apply: |
click here |
| Job Desc: |
Basic Function of the position is to provide program/project key account management ensuring customer satisfaction of services offered. The ideal candidate would combine working knowledge of project management tools with initiative, resourcefulness and decision making abilities to maintain/grow service accounts. Additional areas of responsibility include inventory management, technical support of in-flight system troubleshooting, trending and statistical analysis, presentation preparation and issues management.
Company Benefits:Full Medical, Dental, 401k, Life Insurance
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| Requirements: |
Duties:
Seeking local candidate with ability to rapidly respond and escalate customer airline posted questions via phone, FAX, and e-mail. Accomplish real-time troubleshooting of various PA system configurations via In-flight calls utilizing Panasonic provided troubleshooting tools. Develop and maintain in-depth knowledge of PA products and installations, including system software and associated equipment. Requires constant updating as new products and enhancements are released. Create and provide supplemental field engineering and maintenance support to airlines. Requires constant updating as new products and enhancements are released. Answer and research airline technical questions so that discrepancies are resolved expeditiously and favorable customer relations are maintained. Perform administrative duties including inputting issues into computerized database for tracking and resolution. Generates various reports from this database for management analysis. Participate in scheduled conference calls with various engineering groups and airline customers. Communicate effectively with Panasonic Avionics and external customers, always working towards quick resolution of the customer’s inquiry, and keeping management informed of issues that may impact customer service. Must always look for ways to improve customer service. Ensure that all records are maintained accurately and available for audit by Panasonic Avionics management or any airline customer. Take ownership of significant customer program issues and escalate as necessary and follow through to resolution. Must be articulate, possessing outstanding written and oral communication skills. Must work well in a high-stress, high-pressure environment. Must be able to coordinate multiple, high-priority tasks on parallel tracks at the same time. Must have heightened awareness of cultural differences in communication with International client. Willing to receive emergency calls at all hours, work weekends and beyond normal business hours as required. Ability to work all shift hours and weekends. Will require some travel to Maintenance Service line stations, Panasonic Avionics repair shops and/or customer locations for training and/or direct customer support. Ability to accomplish trend and statistical analysis. Microsoft Office applications including PowerPoint, Word, Excel (including formulas), Access and Outlook required. Microsoft Project and Visio knowledge preferred. Linux Basic and Linux Plus or equivalent experience with the Linux Operating system preferred. IT and network experience preferred.
Qualifications Required:
COMMUNICATIONS:(key communications contacts and level of persuasion required) Must be articulate, possessing outstanding written and oral communication skills. Must be able to comprehend advanced schematics, blueprints, diagrams, component maintenance manuals, and illustrated parts catalogs. Provide internal presentations specific to metrics and reporting. Assure that all pertinent training opportunities are communicated to all who may want to attend.
PROBLEM-SOLVING:(complexity of problems, creativity and other problem-solving requirements)
KNOW-HOW: (education, experience and other knowledge requirements) AA degree or 2-3 years related experience required. FCC A&P License required.Project or Program Management experience preferred.
PHYSICAL REQUIREMENTS: Majority of time will be at a desk using a computer and telephone. Repetitive tasks will be keyboarding.
EQUAL EMPLOYMENT OPPORTUNITY POLICY
It continues to be the policy of Matsushita Electric Corporation of America to ensure equal employment opportunity for all employees and applicants for employment. In further of this policy, the Company does not discriminate against any employee or applicant for employment, because of race, color, religion, sex, national origin, age, physical or mental disability or status as a special disabled veteran of the Vietnam era. We will continue to take affirmative action to ensure that qualified applicants are employed, and that employees can work in an environment free of discrimination. The work performance of all levels of employees shall be evaluated on the basis of their equal employment opportunity efforts and results, as well as other criteria. If you have any questions, contact your Human Resources Manager. |
| Travel: |
some |
| Relocation: |
None |
| Job Ident #: |
1000060 |
| Benefits: |
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