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| Company / Job Detail Information as selected: | |||
| Position Sales / Key Account Manager | |||
Inactive
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| Company: | CHC Global Operations | ||
| Fax Number: | (604) 232-7385 | ||
| Address: |
4740 Agar Drive Richmond British Columbia V7B 1A3 Canada |
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| Email: | jobs@chc.ca | ||
| Web Address: | http://www.chc.ca/employment_global.php | ||
| Company Info: | CHC Helicopter is the world`s largest provider of helicopter services to the global offshore oil and gas industry, with aircraft operating in over 40 countries and a team of over 3,500 professionals worldwide. | ||
| Supported Manufacturers: | Oil and Gas Industry Misc. additional services (SAR, Medevac, UN, etc.) | ||
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| Job Title: | Key Account Manager | ||
| Location: | ADDISON Texas USA | ||
| Salary Range: | Neg-Neg | ||
| Contact: | Jobs at CHC | ||
| Email: | |||
| To Apply: | click here | ||
| Job Desc: | Give Your Career a Vertical Lift! At any given moment, on any given day, a CHC aircraft is in the air somewhere in the world. Whether we‘re transporting the men and women who keep the world‘s offshore oil and gas flowing, or taking an injured patient to safety, CHC sets the standard for safety, customer service, modern aircraft and efficiency. This is a billion-dollar business built on the foundation of a strong team spirit in our company and our greatest strength is our motivated and passionate employees. The Position: Heli-One, a division of CHC Helicopter is looking for a Key Accounts Manager. This newly created position is responsible for the overall management and performance of Heli-One‘s customer account(s) to ensure the execution of the contract(s) in accordance with the contractual service agreements. As a robust business partner, the Key Account Manager will be the primary point of contact and liaison between Heli-One and the customer‘s senior management to ensure overall customer satisfaction. Responsibilities: Act as the primary point of contact between Heli-One and the customer‘s senior management to ensure overall customer satisfaction Works across all levels at the Customer to understand our performance, business needs, and future opportunities, resolve issues quickly and appropriately Intimately understands all customer contracts and ensures that they are being fulfilled legally, operationally and financially Oversees the order process from point of order through to delivery and troubleshoot any issues Proactively lead customer support activities including coordinating and collaborating with internal and external customers to review performance and resolve customer issues Works with customer and participates in Customer‘s meetings regarding aircraft and component planning, forecasting, work scope standards, development and production/work scope meetings. Works with the customer(s) in support of each maintenance function to assist in determining the work to be accomplished and any subcontracting requirements Handle customer-related issues in a professional and highly efficient manner Liaise with Sales & Customer Service to broach/support additional client sales opportunities Provide feedback to Heli-One regarding service failures or customer concerns. Provide feedback to ensure all customers have accurate and timely information on order status and/or changes. Ensure quality standards are attained and, where appropriate, corrective action is taken in order to prevent deviations and/or future recurrences. Establish and maintain systems of performance measurement. Assist in accounts receivables from the customer base Responsible for the budget and accountability for the overall services of the customer account. Travel, as required Other assignments, tasks and duties, as required Benefits: CHC‘s employees are rewarded for their dedication and skill. Some of the benefits available for this position include: Competitive salary Comprehensive benefits package Please apply ONLINE at www.heli-one.ca to be considered for this position. CHC is committed to equal opportunity employment and invites applications from all qualified candidates. We thank all candidates for their interest, however, only those selected for an interview will be contacted. Sorry, no phone calls please! |
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| Requirements: | Position Qualifications & Experience: Required: A university Degree in Management/ Customer Service or equivalent education, training and experience A minimum of 10 years of relevant experience, preferably within a global environment Strong business acumen and ability to review and analyze financial data Experience successfully working in a customer service / account management role, with a proven track record for managing multiple stakeholder relationships Strong negotiation skills, self-motivated and results oriented with a focus on quality Excellent listening, verbal and written communication, and presentation skills Excellent collaborative problem solving skills with an ability to implement solutions Ability to strategically lead in a rapidly evolving and dynamic environment Desirable: Aviation experience | ||
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| Benefits: | CHC offers unparalleled training, world-class maintenance, a competitive salary and a superior benefits package (with pension plan). | ||
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