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| Company / Job Detail Information as selected: |
| Position Other / Lead Customer Support Representative |
Inactive
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 |
| Company: |
CHC Global Operations |
| Fax Number: |
(604) 232-7385 |
| Address: |
4740 Agar Drive
Richmond
British Columbia
V7B 1A3
Canada
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| Email: |
jobs@chc.ca |
| Web Address: |
http://www.chc.ca/employment_global.php |
| Company Info: |
CHC Helicopter is the world`s largest provider of helicopter services to the global offshore oil and gas industry, with aircraft operating in over 40 countries and a team of over 3,500 professionals worldwide.
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| Supported Manufacturers: |
Oil and Gas Industry
Misc. additional services (SAR, Medevac, UN, etc.) |
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| Job Title: |
Lead Customer Support Representative |
| Location: |
ADDISON Texas USA
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| Salary Range: |
Neg-Neg
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| Email: |
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| To Apply: |
click here |
| Job Desc: |
Give Your Career a Vertical Lift!
At any given moment, on any given day, a CHC aircraft is in the air somewhere in the world. Whether we‘re transporting the men and women who keep the world‘s offshore oil and gas flowing, or taking an injured patient to safety, CHC sets the standard for safety, customer service, modern aircraft and efficiency. This is a billion-dollar business built on the foundation of a strong team spirit in our company and our greatest strength is our motivated and passionate employees.
The Position
Heli-One, a division of CHC Helicopter, has an opportunity for a bright team player that is looking for a challenging working environment and a dynamic team atmosphere. All you have to do is get on board.
The Lead Customer Support Representative will ensure service delivery compliance with customer contracts and daily work direction and supervision of Heli-One on-site staff.
Position Qualifications & Experience:
Required:
A minimum of 3-5 years of relevant experience
Customer Support experience within a global manufacturing environment
Supervisory / Team Leader experience an asset
Self-motivated and results oriented with a focus on quality
Excellent listening, verbal and written communication
Excellent collaborative problem solving skills
Ability to lead in a rapidly evolving and dynamic environment
Demonstrated team player with excellent interpersonal skills
Desirable:Aviation experience
The Benefits
CHC‘s employees are rewarded for their dedication and skill. Some of the benefits available
Competitive salary
Comprehensive benefits package
Please apply ONLINE at www.heli-one.ca or www.chc.ca to be considered for this position.
CHC is committed to equal opportunity employment and invites applications from all qualified candidates. We thank all candidates for their interest, however, only those selected for an interview will be contacted. Sorry, no phone calls please!
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| Requirements: |
Responsibilities: Liaises regularly with customers reviewing aircraft and inventory part requirements Provides daily work direction and supervision of all Heli-One on-site staff (CSR‘s & Technical Records staff) Processes customers‘ orders in accordance with contractual obligations Liaises with the Key Accounts Manager to ensure the overall management and performance of Heli-One‘s customer account(s) are executed in accordance with the contractual service agreements Ensures invoicing in accordance with contractual obligations and maintenance routines. Ensures accurate reporting and management of company property at customer locations Records all customer complaints and ensures processing and timely responses Reports non-conformances to customers Reports and obtains agreement for any additional maintenance requirements encountered during work on the customer‘s material Reports any delay in delivery to the Key Accounts Manager Prepares service reports and participates in customer meetings as required Travel, as required Other assignments, tasks and duties, as required |
| Travel: |
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| Relocation: |
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| Job Ident #: |
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| Benefits: |
CHC offers unparalleled training, world-class maintenance, a competitive salary and a superior benefits package (with pension plan).
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