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| Company / Job Detail Information as selected: |
| Position Other / Customer Support Representative (Third Party) |
Inactive
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| Company: |
CHC Global Operations |
| Fax Number: |
(604) 232-7385 |
| Address: |
4740 Agar Drive
Richmond
British Columbia
V7B 1A3
Canada
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| Email: |
jobs@chc.ca |
| Web Address: |
http://www.chc.ca/Careers/ViewCareerOpportunities |
| Company Info: |
CHC Helicopter is the world`s largest provider of helicopter services to the global offshore oil and gas industry, with aircraft operating in over 40 countries and a team of over 3,500 professionals worldwide.
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| Supported Manufacturers: |
Oil and Gas Industry
Misc. additional services (SAR, Medevac, UN, etc.) |
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| Job Title: |
Customer Support Representative (Third Party) |
| Location: |
FORT COLLINS Colorado USA
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| Salary Range: |
Neg-Neg
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| Contact: |
Recruiting |
| Email: |
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| To Apply: |
click here |
| Job Desc: |
Give Your Career a Vertical Lift!
At any given moment, on any given day, a CHC aircraft is in the air somewhere in the world. Whether we’re transporting the men and women who keep the world’s offshore oil and gas flowing, or taking an injured patient to safety, CHC sets the standard for safety, customer service, modern aircraft and efficiency. This is a billion-dollar business built on the foundation of a strong team spirit in our company and our greatest strength is our motivated and passionate employees. All you have to do is get on board.
Customer Service Representative (Third Party)
The Customer Service Representative ensures financial and delivery compliance with customer contracts and manages the cost of customer accounts. This also may include ordering, procuring and expediting orders to clients as quickly as possible within defined contractual obligations and to record all transactions accordingly to measure corporate performance relative to defined objectives. This is a full time role based at our facility in Fort Collins, Colorado.
Responsibilities:
Oversees the customer order process from point of order through to delivery and troubleshoot any issues
Works with customer and participates in selected customer’s meetings regarding aircraft and engine component planning, forecasting, work scope standards, development and productions/work scope meetings.
Processes and monitors customers’ orders, ensures invoicing is completed and presented to customer in accordance with contractual requirements
Acts as the primary contact by consistently liaising and reporting any issues to customer that include areas such as (commercial issues, delivery, cost, relationship, warranty etc)
Investigates, reports and negotiates with customers on any additional maintenance/material requirements encountered during work on customers’ assets
Liaises with Sales & Customer Service to breach/support additional client sales opportunities.
Provides feedback to Heli-One regarding service failures or customer concerns and provides feedback to ensure all customers have accurate and timely information on order status and/or changes.
Ensures quality standards are attained and, where appropriate, corrective action is taken in order to prevent deviations and/or future recurrences.
Prepare service reports/KPIs and actively participate in customer meetings held internally with the business units and externally with customer and Heli-One Stakeholders as required
International travel may be required
May perform other duties as assigned
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| Requirements: |
Qualifications & Experience: A university Degree in Management/ Customer Service or equivalent education, training and experience A minimum of 2-5 years of relevant experience, preferably in aviation Self-motivated and results oriented with a focus on quality Excellent listening, verbal and written communication Excellent collaborative problem solving skills Ability to work in a rapidly evolving and dynamic environment Demonstrated team player with excellent interpersonal skills Experience or knowledge of material planning inventory and purchasing concepts as well as familiarity with aircraft operating overhaul or manufacturing environment an asset Supply chain experience within a global environment preferred. Please apply ONLINE at www.heli-one.ca to be considered for this position. Heli-One is committed to equal opportunity employment and invites applications from all qualified candidates. We thank all candidates for their interest, however, only those who meet the qualifications will be contacted. Sorry, no phone calls please! |
| Travel: |
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| Relocation: |
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| Job Ident #: |
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| Benefits: |
CHC offers unparalleled training, world-class maintenance, a competitive salary and a superior benefits package (with pension plan).
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