STS Technical Services is hiring Customer Service Representatives in Johns Creek, Georgia.Position Overview:In this position, you will be responsible providing effective customer service to commercial customers, with an emphasis on order receipt and entry. This is a DIRECT HIRE position that is ava

Customer Service Representatives: 37058

STS Technical Services • 
Johns Creek, Georgia, United States
Position Type: Permanent
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Job Description:
STS Technical Services is hiring Customer Service Representatives in Johns Creek, Georgia.

Position Overview:


In this position, you will be responsible providing effective customer service to commercial customers, with an emphasis on order receipt and entry. This is a DIRECT HIRE position that is available immediately.

Duties and Responsibilities:



  • Receive and process incoming orders from a variety of commercial clients.

  • Review orders upon receipt for accuracy, investigating any discrepancies through research and customer contact.

  • Enter orders in order management software, ensuring total accuracy.

  • Provides timely and accurate information to incoming customer order status and product knowledge requests.

  • Processes customer orders/changes according to established department policies and procedures.

  • The ability to navigate through different systems such as Google Suites, Microsoft Office, and internal CRM systems.

  • The ability to stay organized in a fast paced environment.

  • Provides timely feedback to various departments and management regarding service failures or customer concerns with effective and clear communication.

  • Partners with the sales team to meet and exceed customer’s service expectations.

  • Respond to incoming calls, emails and other correspondence by providing high level customer focused solutions.


Basic Qualifications:



  • Minimum 2 years’ experience in order entry/customer service/account management strongly preferred

  • College degree preferred

  • High attention to detail

  • Professional demeanor

  • Experience working in multiple systems


About STS Technical Services:


STS Technical Services is a Top 100 Staffing Firm that’s partnered with some of the largest names in the aerospace, manufacturing, defense and industrial industries.Our professional recruitment teams put talented individuals to work at client locations all over the world, and we have hundreds of exciting career opportunities for you to explore!If you want to speak to a recruiting professional directly, please call 1-800-359-4787.STS Technical Services is an equal opportunity employer.ZR
Job Requirements:
Salary Range: -
Relocation:
Travel:
Job Ident #: 37058
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