Help Desk Technician: 131927
Global Technical Services •
16564 - TeamGlobal now offers a 401(k) with matching funds.In 2019 we matched over $250K in eligible contributiuons.This position will be responsible for providing overall Level One technical assistance and support related to computer systems, hardware, and software, to end-users via phone, remote access, and desk side support. To learn more, read on and call a recruiter today.
*Responsible for providing overall Level One technical assistance and support related to computer systems, hardware, and software, to end-users via phone, remote access, and desk side support.
*Respond to queries, isolate problems, and determine and implement solutions. The candidate .
*Evaluate and prioritize incoming phone and email requests for assistance.
*Respond to queries either in person, over the phone, or via remote access.
*Operate and utilize the trouble ticket system, which will provide incident and problem management for issues related to computer systems (software and hardware).
*Install, modify, and repair computer hardware/software, which includes the set- up of new equipment to include maintenance of all existing work stations and inventory.
*Create/update documentation of Standard Operation Procedures for the IT Department which includes interdepartmental and instructional information for employees.
*Other duties as assigned.
*US Citizenship required
*Must have the ability to resolve end user problems quickly
*Must have excellent communications skills (both verbal and written),
*must manage time effectively and have strong organizational skills.
*Must also have the ability and judgment to escalate support requests if necessary, as part of the Information Technology team
*Be familiar with industry diagnostic tools that will aid in troubleshooting problems.
*Strong aptitude in OS repairs, hardware, upgrades and troubleshooting.
*Ability to utilize any/all tools available in order to remedy minor computer equipment malfunctions.
*Knowledge of computers in order to perform task listed under principal duties, and responsibilities.
*Knowledge of methodology to operate computer systems and to troubleshoot minor computer equipment malfunctions.
*Interpersonal skills necessary to assist and train others i
*Must be a team player.
*Must maintain confidentiality.
*Ability to meet deadlines.
*Must have the ability to work in a fast paced environment with little assistance.
*Working knowledge of LAN and WAN technologies
*Install and configure PCs and printers
*Knowledge of Office 2010-2016Training and Experience:
*Minimum one year of relevant experience or equivalent work experience.
*A+/Microsoft Certifications preferred
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