JOB SUMMARY: The Program Engineer will work as part of the world wide program team. For assigned models and programs the Program Support Associate Engineer will: Provide corrective solutions to the model fleet in collaboration with Dassault Aviation in regards to airworthiness and technical

Program Engineer

Dassault Falcon Jet • 
Little Ferry, New Jersey, USA
Position Type: Permanent
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Job Description:

JOB SUMMARY:

The Program Engineer will work as part of the world wide program team. For assigned models and programs the Program Support Associate Engineer will:

  • Provide corrective solutions to the model fleet in collaboration with Dassault Aviation in regards to airworthiness and technical fleet-wide issues;

  • Provide support to the Command Center, Field Service Representatives, Service Centers, Vendors, Repair Agents and/or Customers in regards to fleet-wide concerns/questions;

  • Deliver information to Customers through letters, articles, and presentations (Seminars, Customer meetings…);

  • Advocate for the needs of Western Hemisphere Customers;

PRINCIPAL DUTIES/RESPONSIBILITIES (ESSENTIAL FUNCTIONS):

For assigned models and programs the Program Engineer will:

  • Monitor the fleet airworthiness;

  • Monitor and analyze fleet activity to identify potential issues;

  • Substantiate corrective actions in collaboration with Dassault Aviation in regards to airworthiness and fleet-wide issues;

  • Ensure that the operational, maintainability and regulatory impacts of technical issues regarding the western hemisphere (W/H) fleet are represented in the Product Support Agenda (PSA) process.

  • Write PSA Phase 1 synthesis upon fleet issue identification;

  • Manage and/or coordinate PSAs as necessary;

  • Coordinate High Profile Customers projects;

  • Provide support to the Command Center, Field Service Representatives, Service Centers, Vendors, Repair Agents and/or Customers in regards to fleet-wide concerns/questions;

  • Write letters to Customers;

  • Write technical articles (FSA) published on Falcon Portal website;

  • Provide technical reports and executive summaries upon request;

  • Develop and deliver presentations at customer meetings and company seminars;

  • Review documentation for technical accuracy, spelling, grammar, and readability prior to customer release;

  • Attend and prepare regular meetings with Dassault Aviation (Support meeting, Logistics meeting, Commercial meeting, Stand-Up meeting etc..);

  • Provide on-site customer assistance as required;

  • Validate service bulletins and maintenance procedures with W/H customers and/or DAS facilities on behalf of Dassault Aviation;

  • Collaborate actively with his coworkers within Engineering Support Department and within Dassault Aviation in France (RSP, “Responsable Support Programme”, equivalent of the Program Specialists);

  • Act as a Dassault Falcon representative to W/H industry groups (e.g. NBAA tech committee, Air Transport Association, WAMA, PAMA, etc…) as necessary;

  • Interact with the FAA as necessary regarding requests for information related to Falcon maintenance programs and other technical issues;

  • Act as a focal point for all DFJ departments providing input on technical issues related to program support;

  • Collaborate actively with coworkers and all Customer Service Departments.

Requirements

MINIMUM REQUIRED QUALIFICATIONS:

Education

  • BS Degree with emphasis on aviation industry or equivalent experience

Experience

  • Three years of experience in technical aspects of aircraft support or system design

Skills and abilities

  • Must speak fluent English with excellent written and verbal communication skills;

  • Strong computer skills and proficient in using Microsoft Office programs;

  • Able to present technical information in a formal setting;

  • Interpersonal skills: must be a team player with a cooperative and helpful nature;

  • Multitasking and priority management skills;

  • Able to manage standard projects without supervision;

  • Ability to find solutions and/or alternatives/workaround in the best interest of our customers and the company;

  • Able to apply standard processes, procedures, and criteria to assigned tasks;

  • Able to perform independent research and investigations;

  • Has developed and presented material for an M&O seminar;

  • Moderated a technical session at an M&O seminar;

  • Completed FSI/CAE maintenance initial training (if applicable to position);

  • Completed a work exchange program with Dassault Aviation;

  • Completed formal presentation and critical thinking training.

ADDITIONAL DESIRED QUALIFICATIONS:

Experience

  • Experience with Falcon aircraft;

  • Experience in Customer Support or at DFJ/DA Customer Service;

  • Knowledge of Federal Aviation Administration (FAA) regulations;

  • A&P license or equivalent experience;

  • Knowledge of Avionics;

  • Experience in system/component failure analysis and/or aircraft system maintainability and reliability analysis;

  • Knowledge or experience with 3D design software (i.e. CATIA V4/V5);

Skills and abilities

  • Familiarity with the French language;

  • Experience in tools like SIEBEL, CAMP, FileMaker, Exalead etc...

PHYSICAL DEMANDS AND WORKING ENVIRONMENT:

  • Typical climate controlled office environment including a cubicle (workstation), phone, and computer.
  • Domestic and international travel is required when necessary to accomplish the responsibilities of the job (approximately 5-10% travel).

Job Requirements:
Salary Range: Neg-Neg
Relocation:
Travel:
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