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Boeing Commercial Airplanes is looking for Field Service Intro Representatives (Experienced or Senior) to support our airline customers at our customer facility in Seal Beach, California or Seattle, Washington offices.
Position Overview:
In this role you will have the opportunity to interact with our airline customers in a fast paced and dynamic environment supporting the operation of their Boeing fleet. Additionally, you will have the opportunity to interact with many different organizations within the Boeing Company that are involved with our customers; such as Sales, Marketing, Engineering, Customer Support, Business Operations and many others. Selected candidate will be required to work onsite with the possibility of telecommuting in between assignments in Seal Beach, CA or Seattle, WA.
Our teams are currently hiring for a broad range of experience levels including; Experienced or Senior Level Field Service Representative.
Position Responsibilities:
Use multi-disciplined technical expertise & company knowledge to assist the customer to achieve and sustain a high level of 737, 777 and/or 787 (and other legacy models) dispatch reliability and proficiency in the operation & maintenance of company products by investigating product problems, determining cause, and developing & implementing corrective action.
Understand customer expectations and assist the customer in interpreting and using support data & documents, provide technical On-the-Job training of aircraft systems and Boeing products and services
Act as the on-site liaison between The Boeing Company & customer personnel of widely varying backgrounds
Work unsupervised for extended periods of time, in a wide variety of cultural & economic environments
Provide technical & operational product data to Boeing organizations
Extensive travel is required; multiple / continuous short-term assignments
The position requires proven critical thinking and communication skills plus the ability to work independently as well as within a team
Requires the ability to communicate effectively with all levels of managements and customers
FSR must be willing to work at any hour; any length of time; i.e. on-call 24 hours per day, 7 days per week, as the job requires
FSR will be sent on multiple / continuous airplane introduction assignments ranging from 30-90 days and based in Seattle, WA, between assignments.
Experience in 737, 777 and/or 787 Operations, Systems, Avionics, Engineering and/or Flight Test preferred. Experience in 767, 747, or other legacy models is desirable
Prior customer support experience desired
Contingent on model-based experience and business needs, selected candidate will be part of the 737MAX, 777X or the 787EIS (Entry Into Service) teams
Work Authorization:
This position is expected to be 100 onsite. The selected candidate will be required to work onsite at Seal Beach, CA or Seattle, WA locations. However, telecommuting maybe possible in between assignments.
Basic Qualifications (Required Skills/Experience):
Bachelors of Science Degree in engineering, engineering technology and/or an FAA Airframe & Powerplant license (or equivalent certification or military experience/training).
3+ years of experience understanding and communicating technical issues.
3+ years of experience navigating aircraft maintenance documents (AMM, IPC, MPD, SRM, WDM etc.)
Must hold or ability to obtain and maintain a valid travel passport.
Ability to travel internationally up to of 75.
Must be willing to be on call 24x7 as required to support emergent airline customer requirements.
Preferred Qualifications (Desired Skills/Experience):
5+ years of related work experience or an equivalent combination of education and experience.
5+ years of experience with 737, 777 or 787 Operations, Systems, Avionics, engineering and/or Flight Test preferred
5+ years of experience using strong verbal and written communication skills
3+ years of experience coordinating technical solutions for airline customers
Be able to travel for repeated short-term assignments
Be willing to accept back to back assignments both foreign and domestic
Prefer prior experience in a Customer Support organization
Must be familiar with 737, 777, 787 or other models airplane systems, aircraft ramp environment, airline operations and aircraft troubleshooting
Drug Free Workplace:
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.
Union:
This is not a union-represented position.
Pay and Benefits:
At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bar
gaining agreements.
Pay is based upon candidate experience and qualifications, as well as spanet and business considerations.
Summary Pay Range:
Experienced (Level 3): $86,700 - $117,300
Senior (Level 4): $103,700 - $140,300
Additional Information:
Applications for this position will be accepted until Oct. 17, 2025
Export Control Requirements: This is not an Export Control position.
Relocation
This position offers relocation based on candidate eligibility.
Visa Sponsorship
Employer willing to sponsor applicants for employment visa status.
Shift
This position is for 1st shift
Equal Opportunity Employer:
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
