Lead Field Service Representative
4M HR Logistics •
The Lead Field Service Representative (LFSR)/Site Supervisor
reports directly to the Director of Maintenance or to the Site Manager, if the
beddown base (BB) or deployment site has a Site Manager. The Lead Field Service
Representative (LFSR)/Site Supervisor (SS) reports directly to the Director of
Maintenance or the Site Manager (SM), if the beddown base (BB) or deployment
site has a Site Manager.
If the BB is too small to warrant a Site Manager, then the
LFSR/Site Supervisor is considered a direct extension of the management
team.As a member of the team, they are
expected to use independent judgment in the assignment of FSR tasks, times and
locations for work, conduct formal and informal employee performance
evaluations of the employees assigned to work for them.The LFSR/SS must take immediate corrective
actions in the case of safety of the employees, crew members or the aircraft is
in question, and when necessary, take immediate action, including adverse
action.The LFSR/SS, in accordance with Company Policy, effectively recommends the rewards and disciplinary actions
of the site employees, to include the hiring, suspension, transfer,
termination, layoff and recall of employees to the Director of
Maintenance.The LFSR/SS is accountable
to the Director of Maintenance for the performance of his/her site as well as
the tasks assigned to site employees.The LFSR/SS also uses their independent judgment in the overall
management of the site to include providing detailed instructions to site
employees regarding aircraft maintenance planning and performance, coordinating
maintenance activities with the needs of the customer, and control over company
and government equipment assigned to their site.
The LFSR reports to the Manager of Quality while performing
quality functions per Section 4 of the C-26 LCCS
General Maintenance Manual (GMM) and the C-26 Audit Procedures Manual (APM). The
LFSR is responsible for supervising direct reports IAW the most current C-26
Organizational Chart during their daily activities, including the performing of
aircraft maintenance and the proper documentation of
the maintenance, preventative maintenance, inspection or alterations in
accordance with FAA FAR 43.9, 43.11, DA PAM 738-751 and instructions as
provided by the Fixed Wing Product Management Office (FWPMO). They may
be required to perform repairs, scheduled and unscheduled maintenance and
inspections on the C-26 aircraft. While working on the aircraft, they are responsible
to ensure the airworthiness of the aircraft or
component they are maintaining or inspecting. The LFSR is responsible for the
proper documentation of the maintenance, preventative
maintenance, inspection or alterations in accordance with FAA FAR 43.9, 43.11,
DA PAM 738-751 and instructions as provided by the FWPMO.
1.Ensures that safety is paramount in all
endeavors while performing maintenance, repair or inspections on the C-26
2.Responsible to ensure assigned FSR properly
document all maintenance, repair or inspection activity in accordance with the
C-26 GMM and instructions provided by the FWPMO.
3.Responsible to forward copies of closed flight
packs to the , SAT Program Office on a weekly basis.
4.Verifies that all required inspection records,
inspection forms, identification tags and other pertinent forms are filled out
correctly prior to aircraft release.
5.Adheres to all directions and instructions given
by the Director of Maintenance, Site Supervisor or Manager of Quality per the
6.Keeps informed of all current instructions,
procedures, methods and practices as provided by the Program Office,
Maintenance and Quality departments.
7.Responsible to assure that shop equipment and
Ground Support Equipment (GSE) in a serviceable and working condition and is
maintained in accordance with applicable publications.
8.Responsible to maintain a listing of calibrated
tools that are assigned to the BB or deployed site and to schedule the periodic
calibration of the tools as required.
Rev.: IRDate: 01/20/09
9.Responsible to place repair orders and track
replacement tools or equipment that are needed at the BB or deployed site.
10.Responsible to attend beddown base safety
meetings as directed by the COR and to communicate all applicable information
to FSRs, DOM and Manager of Quality.
11.Possesses or is responsible to maintain the
minimum amount of tools as required performing the assigned duties.
12.Responsible to maintain the tool control/FOD
program. Supervises FSR ensuring that there is accountability for all tools
after completion of their assignment in accordance with Section 9 of the GMM –
Tool Control Program.
13.Responsible to track Deferred Maintenance Items
(DMIs) IAW C-26 Contract Clause Section H-1 in support of Contract Data
Requirement List (CDRL) A003. Responsible to provide a bi-weekly status report
to the DOM. The report should list, at a minimum, the following information:
all currently open items, reason for the open DMI, status of parts required,
estimated close date.
14.Supervises FSR to ensure the proper handling and
tagging of all parts in accordance with the Section 3 of the GMM.
15.Responsible for performance of the receiving
inspection function for incoming materials at the BB or deployed site. May be
required to train and supervise stockroom personnel performing receiving
inspections at deployed locations.
16.Responsible to initiate and produce the Quality
Deficiency Report (QDR) to the Manager of Quality in accordance with Contract
Performance Work Statement (PWS) 3.13.1.
17.Upon completion of the appropriate training,
must be proficient in the use of the MISA system and be responsible for the
timely and accurate input of the following data:
a.All maintenance discrepancies, corrective
actions and inspection activities completed during their shift on aircraft at
their assigned BB or deployed site
b.Receiving /Receiving Inspection data
c.Material issue and removal data
d.Daily recording of the following:
NMCS, PMCM, PMCS, NRT and associated comments
to MC hours
vi.Mission Capable Status
18.Communicates the forecast of scheduled aircraft
maintenance activities to the flight crew, coordinates materials and equipment
to support the forecast and assigns duties to the FSR to achieve the customers
19.Communicates with the Senior Technicians on a
daily basis when any assigned aircraft are on in NMC status.
20.Initiates requests to the DOM and Manager of
Quality for Short Term Escalations (STE) in accordance with the GMM Section
21.Ensures that the FSR is trained and qualified to
perform their assigned duties.
22.Initiates FSR On-The-Job Training (OJT) training
forms and provides them to the Manager of Quality.
23.Makes recommendations to the DOM or Site
Supervisor of when FSRs require additional training.
24.Responsible for supervision and annual reviews
of direct reports IAW the current C-26 Organizational Chart.
25.Responsible to maintain a current listing of
Required Inspection Items (RII) qualified FSRs at the BB or deployed site IAW
Section 5 of the C-26 GMM.
26.Responsible to maintain the on-site Technical
Publications Library, assuring that all required
manuals that are made available to the LFSR contain the most current revision.
Additionally, all manuals should be kept in a clean orderly manner and returned
to their proper location when the work is completed or the shift terminates.
Rev.: IRDate: 01/20/09
27.Exercises control over all assets assigned to
the beddown base or deployment location and is responsible for the safe keeping
for monthly audit of shelf life for all shelf life required parts stored at the
BB or deployment site.
29.Must be familiar with and adhere to policies and
procedures as outlined in the Company Policy Manual.
30.Performs other duties as required by the
Director of Maintenance or Site Supervisor.
31.Daily attendance is essential to this position.
EDUCATION & TRAINING:
·High school diploma or equivalent required.
·Must hold and maintain a certified Airframe and
EXPERIENCE, SKILL, AND KNOWLEDGE:
·A minimum of two years prior experience in
turboprop aviation maintenance is required.
·Prior experience in troubleshooting, inspection
and repair of avionics systems required.
·Shall possess adequate training and experience
to perform engine run-ups and/or taxi operations.
·Must be able to qualify for and maintain a
Secret Security Clearance.
·Shall possess an appropriate drivers license covering
tug and flight line vehicles as required by local regulations and/authorities.
·Must be able to qualify for and maintain engine
·Office environment as well as daily exposure to
flight line and hangar conditions of engine noise, riveting, dust and chemical
fumes, none of which is to the extent of being intolerable.Hearing, vision and breathing protection
provided in appropriate areas.
·May require extensive travel.
·Overtime may be required on occasion.
PHYSICAL & MENTAL CONDITIONS:
·Must be able to pass
the Company C-26 Initial Training Course.
·Must pass company sponsored physical examination
in accordance with AR 95-20.
·Must be able to pass the company provided
written examination IAW AR 95-20.
·Must be able to pass written tests as instructed
by the Maintenance and Quality Departments.
·Normal physical exertion required for periods of
working on foot or standing.
·Requires lifting of items weighing up to 50
·Requires kneeling on occasion in performance of
·Requires ability to twist, bend, squat, climb
and/or other body movements to successfully accomplish the requirements of the
·Requires the use of either or both hands for
·Manual dexterity and the ability to push/pull,
i.e.: open/close file cabinets and/or handle machinery is required.
·Requires the ability to reach above shoulder
height in accomplishing job tasks.
ability to walk on uneven surfaces.
·Sufficient vision required to successfully
accomplish the requirements of the position.
sustained periods of concentration.
Job Ident #:
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