NOW HIRING! The Flying Otter Grill is one of Victoria’s most recognizable waterfront destinations - known for great food, a strong team culture, and a setting that never gets old. As Assistant Manager, Front of House, you’ll be a pillar of our guest experience: keeping the floor running smoothly, developing our people, and making sure every shift reflects the standard we hold ourselves to.
This is a hands-on leadership role for someone who thrives in a fast-paced environment, takes ownership seriously, and knows how to get the best out of a team. You’ll work closely with the General Manager to oversee day-to-day FOH operations, contribute to planning and continuous improvement, and step in as the senior leader on shift when needed.
This is a Full Time Regular Position.
Benefits: Extended medical and dental, flight perks (including buddy passes and global inter-airline partnerships), discounts at local restaurants and partner organizations, staff events and much more!
KEY RESPONSIBILITIES:
Leadership and Team Development
- Lead, motivate, and support FOH staff on every shift - setting the tone and holding the standard
- Onboard new team members and deliver ongoing training to develop skill and confidence
- Conduct performance reviews and provide regular coaching and constructive feedback
- Address disciplinary matters fairly and consistently, in partnership with People & Culture
- Act as a primary point of contact for employee concerns, escalating to P&C as appropriate
Operations
- Oversee daily FOH operations to ensure efficiency, quality, and consistency
- Monitor and maintain guest service standards, stepping in to resolve issues as they arise
- Manage staff scheduling, balancing operational needs with team capacity - including seasonal and tourism-driven fluctuations
- Coordinate effectively with the kitchen and bar to ensure seamless service flow
- Manage inventory and support cost control in line with budgetary targets
- Identify operational gaps and lead or support improvements where needed
Compliance and Administration
- Always ensure full compliance with BC food safety regulations and health code requirements
- Oversee responsible alcohol service and confirm all FOH staff hold a valid Serving It Right certification
- Maintain a safe working environment in accordance with WorkSafeBC regulations
- Complete daily cash-outs and verify/approve timesheets throughout the week
- Support large-party bookings, event reservations, and special service requirements
- Manage menu printing and coordinate updates with the GM as needed
- Assist with budget tracking, financial reporting, and other administrative tasks as required
QUALIFICATIONS AND REQUIRED SKILLS
- Minimum 2 years in a supervisory or management role within the food & beverage or hospitality industry
- Demonstrated experience with staff scheduling, performance management, and team development
- Strong leadership presence - you can motivate a team and hold a standard without micromanaging
- Solid understanding of FOH operations, service standards, and best practices
- Familiarity with BC food safety and liquor service regulations
- Valid Serving It Right certification (or willingness to obtain prior to start)
- Clear, direct communicator with staff, management, and guests alike
- Calm under pressure and effective at prioritizing when things get busy
- Organized and detail-oriented, with a track record of following through
- Proficient in Microsoft Outlook and Excel; comfortable with POS and scheduling systems
- A genuine team player who leads by example
DEADLINE: June 26, 2026
We thank all applicants for their interest, however only those candidates selected for interviews will be contacted. Harbour Air is an equal opportunity employer, we are committed to Diversity and Inclusion and value a diverse workforce. Together, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees. It fuels our innovation and connects us closer to our customers and communities we serve. Harbour Air is committed to developing a barrier-free recruitment process and work environment. Accommodations in relation to the job selection process are available upon request. If you require any accommodation, please email jobsflyingottergrill.com and we’ll work with you to meet your accessibility needs.