Sharp Details has been performing detailing services for private and corporate aircraft since 1994. See us on the web at www.sharpdetails.com. We are seeking an Director of Operations for our Savannah and Brunswick, GA operations. The individual filling this role will have prior management experienc
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Director of Operations

Sharp Details LLC • 
Savannah, Georgia, USA
Position Type: Permanent
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Job Description:
Sharp Details has been performing detailing services for private and corporate aircraft since 1994. See us on the web at www.sharpdetails.com. We are seeking an Director of Operations for our Savannah and Brunswick, GA operations. The individual filling this role will have prior management experience in the aviation industry, be able to work

independently will have a strong customer service background and business acumen.

The Director of Operations will function as the strategic business leader of the property's operating departments. Areas of responsibility include both AM and PM shifts and will include both Savannah, GA and Brunswick, GA operations. He/she will ensure that operations meet Sharp Details standards, exceed customer needs, ensure employee engagement, focus on growing revenues and maximize the financial performance of each location. Daily schedule may vary due to the nature of the aviation industry.

He/she will leverage business knowledge specific to the aviation and detailing industry and company programs to accomplish key business objectives, implement culture change and transformational growth, inspire a culture of excellence, energy and superior performance.

Essential Duties

  • Work in conjunction with the Site Manager(s) to actively manage key issues.
  • Plan, organize, staff, direct and control the site operations and manage day to day job functions in the absence of the Site Manager(s) following internal, regional and Company policies and procedures.
  • Direct department heads to plan, direct and coordinate service delivery to meet and exceed client expectations.
  • Manage daily reporting requirements and correspondence
  • Responsible to oversee the Administrative Department with two direct reports and ensure that the Admin team is properly trained and performing task to company standards in a timely and accurate fashion.
  • Assist in the development of short and long-term strategic goals.
  • Provide effective leadership to the management team and staff.
  • Ensure that costs are controlled throughout the operational departments and results are analyzed regularly to highlight problem areas and take appropriate action.
  • Ensure the safety and security of staff. Assist the corporate Safety Manager to manage programs and processes to reduce and control accidents.
  • Manage and develop department heads to ensure career progression and effective succession planning.
  • Seek and respond to customer feedback in order to achieve positive outcomes and high levels of customer satisfaction.
  • Comply with client service standards.
Job Type: Full-time
Job Requirements:
 
Experience:
  • Aviation management: 3 years (Preferred)
  • Operations Management: 3 years (Preferred)
  • Customer Relations: 5 years (Preferred)
Education:
  • Bachelor's (Required)
Location:
  • Savannah, GA (Preferred)
License:
  • Drivers (Required)
Language:
  • English (Required)
Work authorization:
  • United States (Required)
Shifts:
  • Morning (Required)
  • Mid-Day (Required)
  • Evening (Required)
Work Location:
  • Multiple locations
Benefits offered:
  • Paid time off
  • Health insurance
  • Dental insurance
  • Healthcare spending or reimbursement accounts such as HSAs or FSAs
  • Other types of insurance
  • Retirement benefits or accounts
  • Commuting/travel assistance
Salary Range: Neg-Neg
Relocation:
Travel:
Job Ident #:
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